Virtual Implementation Specialist - Remote Job at ProScribe
Overview:
The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned based on management discretion.
Qualifications:
Technical/Computer Skills: Skilled in operating various medical record software and hardware, word-processing, and database software programs;Proficiency in MS Office Suite (Word, Excel, PowerPoint); minimum of 60 WPM preferred.
Certifications/Licenses: N/A
Reporting to the Director, Virtual Programs, the Implementation Specialist is responsible for supporting the SoGo department to successfully onboard new clients.
Responsibilities:
- Under the supervision of the Director supports the SoGo department with overall efficiency, to include: developing training team, classroom training, scheduling, workflow assessments, onsite/virtual meetings, clinical training, quality assurance, and handoff procedures.
- Will assist and/or lead new business/ implementation startup and see projects to completion
- Participates in classroom and clinical/onsite training for new employees as necessary for new accounts; ensures new employees successfully complete and progress through their training program in accordance to ProScribe’s Clinical Training Guidelines (CTG) and training process
- Assist with oversight of training team when assigned to projects, to include: on boarding, scheduling, and performance
- Compliance with CTG; follows the evaluation process by ensuring 100% compliance to demonstrate competencies for each trainee
- Conducts Quality Assurance audits by observing scribe and/or trainer performance
- Provides coaching to providers to ensure appropriate utilization of scribes
- Facilitate client and provider with scribe workflow/rapport by providing guidance and recommendations during implementation process and throughout clinical training
- Schedules necessary meetings with new clients to ensure successful implementation and project deadlines are met
- Ensure client Key Performance Indicators (KPIs) and objectives are being met throughout project implementation to ensure successful handoff to client services team
- Collaborates with Client Service Management/Implementation Team/Site Supervisor to establish provider preferences
- When not assigned to implementation, may assist covering shifts, perform quality assurance evaluations or other training needs as necessary within the scope of responsibilities
- Must be able to work independently, and successfully oversee projects primarily working remotely from employees’ home office
- Must meet ProScribe’s Telecommuter and Telecommunications policy requirements to successfully perform necessary job functions
- Must be able to travel when there is a business need
The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned based on management discretion.
Qualifications:
Education/Experience: High school diploma required. College sophomore status preferred. Pre-health career track preferred. Minimum 6 months scribing and one year in a scribe trainer role required. Knowledge of medical documentation, medical terminology strongly preferred. Ability to legibly and accurately transcribe dictation with excellent verbal and written communication skills. Strong customer service skills and reliability.
Technical/Computer Skills: Skilled in operating various medical record software and hardware, word-processing, and database software programs;Proficiency in MS Office Suite (Word, Excel, PowerPoint); minimum of 60 WPM preferred.
Certifications/Licenses: N/A
Core Competencies:
- Ability to learn and appropriately apply basic medical terminologies and techniques taught and used on the job.
- Ability to adapt to various learning styles to best assist new hires through training
- Ability to quickly learn new EMRs, new physician practice styles, and potentially new areas of expertise (i.e. cardiology, neurology, etc.)
- Strong written and verbal communication skills.
- Ability to observe and to draft a narrative account of events accurately and cogently, in grammatically-correct English.
- Ability to spell, proofread, and edit written text.
- Keyboard proficiency (approximately 70 words/minute).
- Ability to operate a personal computer and related software applications.
- Strong attention to detail.
- Ability to work in a dynamic, highly-stressful environment that routinely involves exposure to highly-sensitive personal medical issues.
- Ability to coordinate multiple projects and patients.
- Ability to problem-solve under pressure.
- Ability to communicate and interact professionally with others.
- Understanding of, and commitment to, appropriate protection of confidential patient information.
- Commitment to high professional ethical standards.
- Ability to adapt to different regions/demographics with strong interpersonal skills
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stand with mobility for extended periods of time
- Ability to lift, hold, push, and pull 20 pounds
- Ability to view computer monitors with close vision, color vision, depth perception and ability to adjust your focus with good hand-eye coordination.
- Ability to work in a stressful and fast-paced environment
- Ability to read, write, comprehend through listening, and speak fluent English
- Ability to operate a computer and/or laptop through proficient typing, clicking, and viewing a monitor for extended periods
- Position may require work at more than one location during a scheduled work week
The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned based on management discretion.
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