• 
  Meet or exceed the expectations of our customers by providing a positive customer experience.
• Understand the layout of the warehouse/yard and bin location system, as well as the different types of product Etna stocks.
• Service counter customers’ needs through answering questions, determining needs, entering sales orders, expediting b/o’s, purchasing and or transferring special order or non stock items.
• Gather materials/products in the warehouse and or yard to package/assemble for customer pick-up within one hour of the order being printed.
• Use care in the handling of all materials and/or products.
• Prevent shipping errors and inventory errors through verifying of ones own work.
• Mark all products for pick-up with customer’s name, carton count.
• Stage picked orders to appropriate staging bin location.
• Sign, date, and completely fill out all order documents/credits.
• Operate all material handling equipment safely while adhering to all safety regulations.
• Backing up carton packaging to prevent shipping errors and inventory errors.
• Assist in the stocking, cleaning, up keeping and appearance of the sales counter area.
• Maintain and build business relationships with customers.
• Take part in the promotion/displaying of new products.
• Assist and back up the warehouse and other positions as needed.
• Regular and predictable attendance.
• Work safely.

• 
  None

• 
  Maintain professional image as a representative of the company.
• Effective communication, interpersonal, customer service, negotiation, sales, stress management, and detail-orientation skills.
• Ability to manage multiple tasks and priorities and easily adapt to changing situations.
• Working knowledge of basic financial concepts, such as margins, profit, and discounts.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Basic adding, subtraction, multiplication, and division skills with or without using a calculator.
• Ability to operate standard office equipment.
• Must possess Plumbing/Waterworks product knowledge with an understanding of product application.
• Computer skills and/or computer literate with working knowledge of Eclipse.

Education and/or Experience:

• 
  High school diploma or equivalent experience.

Certifications and/or Licenses:

• 
  Ability to pass operator exam and drive powered industrial equipment.

• 
  Frequently required to talk and hear; walk and stand; handle, grasp, reach, and use fingers.
• Regularly required to sit; climb, bend, and stoop; push, pull, and carry; and lift up to 50 lbs.
• Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner.
• Specific vision abilities required by this job include clear vision at 20 inches or less and 20 feet or more, depth perception, and color vision.
• Work performed primarily inside.
• The noise level in the work environment is usually moderate.
• Pass substance abuse screening.
• #IN23