SUMMARY
The Web Developer is a member of the National Domestic Violence Hotline’s Communications team and works in partnership with the I.T. team. Under the supervision of the Communications Director, the Web Developer is responsible for performing complex web design and development work. They coordinate web development design, deployment, troubleshooting, and ongoing maintenance of The Hotline’s four websites and the four websites for the National Coalition Against Domestic Violence (NCADV). See links to all sites below.
The Web Developer t is a thought leader within The Hotline who uses initiative and independent judgment to collaborate with teams on updating content and pages, implementing security protocols and accessibility, creating backups, sorting out software issues, and ensuring sites and tools are updated, reliable, designed, and implemented to maximize usefulness.
Compensation:
$70,000
Essential Duties & Responsibilities

• Maintain and manage four websites for The Holine: thehotline.org, espanol.thehotline.org, loveisrespect.org, espanol.loveisrespect.org/, and four websites for the National Coalition Against Domestic Violence (NCADV): https://ncadv.org/, https://www.4vawa.org/, https://www.mtedv.org/, https://www.teens4healthyrelationships.org/, and any other websites that may be added over time.
• Be the on-call point of contact to address website technical issues in the event of an outage or website downtime.
• Serve as subject matter expert on everything website and technology related by providing consultation to others.
• Coordinate website changes alongside the Communications and I.T. teams.
• Ensure data collection practices align with The Hotline’s values and do not collect personally identifiable information.
• Function as the primary contact with WP Engine to address challenges or changes to The Hotline’s websites.
• Manage the development of tool enhancements through software such as Caspio, Amazon Web Services (AWS), and Cloudflare.
• Work with The Hotline’s web service provider, TEAL Media, and serve as the primary contact for strategic design, development, and crisis support as requested by The Hotline, love is respect, and NCADV websites.
• Ensure all websites comply with search engine optimization (SEO) principles by addressing security, server response codes, redirects, proper indexing, XML sitemaps, URL structure and sub-folders for navigation and website hierarchy, mobile-friendly or responsive content, site speed and page loads, and heading tags.
• Coordinate all changes with the data team to complete all ETL pipeline updates.
• Manage all hosting needs, including DNS management, domain name registrations, and SSL certificates.
• Provide ad hoc support to I.T. team and work on special projects as needed.
• Analyze webpages layout and sitemaps for efficiency and effectiveness; prepare graphics, text, and tables; and determine the size and arrangements of illustrative material and copy.
• Analyze, evaluate, and make recommendations for existing information, technology systems, and processes by developing new standards, tools, and techniques.
• Analyze web content for accessibility; recommend changes to make content accessible and remediate accessibility issues.
• Perform testing to ensure websites are accessible and comply with state and federal laws; compile findings and prepare reports documenting results.
• Develop and maintain web applications.
• Develop, implement, and maintain software solutions and systems integration projects to enhance online communities.
• Interact and communicate with The Hotline’s and NCADV’s information management team or hosting agency to address hardware or software issues affecting websites.
• Track system usage, confer with management, and advise the status and progress of projects and processes.
• Assist in the application and implementation of internet and intranet security.

Education and Experience Required

• Bachelor's Degree in Computer Science or related field OR certification or Associate Degree from a two-year institution with significant web design or web development coursework.
• 2–3 years experience in:
• PHP-based programming experience.
• Creating front-end HTML5, CSS, and JavaScript code.
• Developing WordPress or similar PHP-based content management systems, including experience creating custom themes or plug-ins.

• Preferred experience using Amazon Web Services (AWS) and Cloudflare.
• Link to working examples of websites, apps, and technology you have directly built and maintained.

Knowledge Skills and Abilities

• Excellent verbal and written communication and presentation skills.
• Excellent attention to detail.
• Demonstrated ability to respond with urgency to the needs and requests of others, internally and externally, and ensure a high degree of responsiveness and accuracy.
• Constructively manage conflict and focus on the situation, issue, or behavior and not on the person by diffusing situations before disputes arise, resolving conflicts directly, and actively promoting and gaining cooperation from others.
• Willingness to adjust to changing conditions or priorities.
• Initiative to identify problems and resolve issues.
• Passionately articulate The Hotline and love is respect’s missions, programs, and purposes.
• Collaborate with the Communications team, I.T. team members, senior management, staff, constituents, and stakeholders.
• Knowledge of the limitations and capabilities of computer systems, techniques used in the design of web applications, and programming languages.
• Ability to manage multiple projects, communicate effectively and provide direction to others.
• Must understand accessibility and WCAG 2.1 Level A.A. standard for websites, tools, and technologies.

Other Requirements/Working Conditions

• _The position is hybrid, mostly working remotely, with some in-person/in-office (South Austin area) work required.

_

• Applicants must live in Austin, Texas or surrounding MSA.
• Must have a home workspace that is confidential, secure and free from distraction.
• Must maintain standards of confidentiality related to agency information.
• Prolonged sitting or standing using keyboard, phone, and computer.

All work is informed by, and conducted through adherence to, the values of The Hotline:

• *Integrity: We conduct every aspect of our work to the highest ethical standards and hold ourselves accountable to them. We value transparency and staunchly safeguard the confidentiality of those we serve.

Thought Leadership: We are committed to learning constantly, developing innovative practices and evolving strategies as necessary to achieve our mission and vision.
Excellence: We value performance and results. We aspire to be the best and to embrace the challenge to exceed expectations.
Collaboration: We work as a team within the organization and with a wide range of partners outside of it, in the belief that only through these partnerships will we achieve the broadest impact.
Social justice: We value diverse perspectives and strive to incorporate an anti-oppression lens in all aspects of our work.
Caring: We conduct our work with compassion and in the spirit of inclusion, and we meet all individuals with respect and without judgment.
Survivor-centered: Our work begins and ends with the interests of survivors of relationship abuse in mind.

This description only includes essential functions of the job. These statements are not intended to be construed as exhaustive of all duties, responsibilities, and skills required for this position. Employees will be required to follow and any other job-related instruction and to perform any other job-related duties required by the job objectives, supervisor, and mission and values of The Hotline. This description does not modify any employee’s at-will-status and is not a contract for continued employment of any duration.

Job Type: Full-time

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