HCA Staffing is currently seeking qualified candidates for Workload Manager for DHS locations and counties throughout the Western Region of Pennsylvania serving the following counties:

Allegheny, Armstrong, Beaver, Butler, Cameron, Clarion, Clearfield, Crawford, Elk, Erie, Fayette, Forest, Greene, Indiana, Jefferson, Lawrence, McKean, Mercer, Potter, Venango, Warren, Washington, and Westmoreland counties.

Position is full-time, Monday through Friday; at the current time, this position is fully remote but may convert back to on-site therefore candidates must reside in Pennsylvania.

POSITION PURPOSE:
This position is the Workload Manager for DHS. This position conducts research and evaluation, develops and manages information systems (i.e., complaint and incident tracking systems), conducts evaluations of complaint investigations, assigns priority levels for each complaint received, assists in assigning staff to particular complaints, and incidents needing further investigation, and coordinates law enforcement referrals and investigations.

DESCRIPTION OF DUTIES:

• Provide administrative support in the acquisition of data from multiples systems
• Develop data reports from licensing systems to support regional office licensing activities
• Partner with regional office staff to enhance licensing systems
• Conducts program and information system analysis on a statewide basis.
• Assists in implementation of enforcement orders, such as emergency closure orders and prohibition of access orders.
• Schedules and coordinates all licensed setting inspections for the region. Conducts meetings with licensing staff for scheduling and other matters.
• Oversees the regional fines management system, reviewing, and evaluating corrective action plans and monitors the implementation. Conducts onsite inspections for verifying corrective action plans.
• Coordinates referrals and criminal investigations with law enforcement agencies, including state and local police and Office of the Attorney General.
• Reviews content of incident reports and complaints. Follows-up with providers and complainants as needed for additional information. Assesses and assigns priority levels for complaints and incident reports received. Assigns complaint/incident inspections to the Licensing Representatives/Technicians for further investigation.
• Files incident reports and other licensing documents or scans such documents to electronic records.
• Designs and conducts research studies relating to licensed settings.
• Assists in data entry and data analysis relating to licensed settings. Takes complaints and enters them into the complaint tracking system. Enters incident reports into incident tracking system.
• Generates weekly and monthly reports and ad hoc reports using data collection methods and tools; prepares tables and graphs from analysis for inclusion in Departmental statistical reports.
• Ensure data integrity through regular monitoring of database systems.
• Organizes and analyzes data which may involve reviewing regulator information or applying statistical methods to analyze data in order to draw conclusions, make recommendations, and suggest system improvements and program alternatives.
• Reviews, analyzes, and recommends revisions to existing and proposed policies, regulations, and procedures.
• Coordinates the maintenance of information technology applications to support program operations.
• Responds to inquiries from providers, other state and local agency officials, consumers, Department licensing staff, and Department program offices.
• Oversees the usage of equipment for the region; coordinates all necessary equipment needed to conduct presentations and trainings provided in the regional office.
• Provides guidance and direction to licensing representatives/technicians in the regional office regarding complaint and incident information and their respective tracking systems.
• Provides technical support for all staff in the office. Provides training to staff on equipment, database systems and software programs.
• This position reports to the DHS Regional Director.
• Performs related work as required.

ESSENTIAL FUNCTIONS:

• Gathers and analyzes regulatory and statistical data to apply it to complex regulations and laws;
• Comprehends state and federal laws and regulations to conducts national and state research;
• Ability to effectively use computer equipment, peripherals, software applications, and other office equipment.
• Ability to communicate verbally and in writing;
• Prepares weekly and monthly, ad hoc statistical, and narrative reports;
• Maintains licensing software applications, tracking systems and equipment;
• Develop data reports to support regional office licensing activities
• Review and write policy and procedure and provide feedback on licensing related documents
• Partner with regional office staff on improving data driven decisions for licensees

• Valid driver's license due to extensive travel and overnight travel throughout the Commonwealth, predominantly in an assigned geographical area
• Bachelor's degree in a Health or Human services related course of study OR
• Associates Degree in a Health or Human Services related course of study AND 2 years experience working in that field of study
• MUST provide a Current, Detailed Resume to be considered
• Must provide a copy of valid College Diploma (s)