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This position manages the Zero Hour Returns (ZHR’s) process to drive a step change in the ZHR investigation progression. This new position will be managing the process and workflow through influence on existing resources requiring coordination for inspection, customer approvals as necessary, assembly, and test. The chosen candidate should be able to establish long-term objectives that support the improvement and innovation of cell performance, productivity, scheduling, and sequencing of work from the data analysis of returned units.

Primary Responsibilities:

• Manages and ensures all quality related items for the units are complete and documented so that established quality standards are met.
• Leads cost reduction efforts and process improvements for the handling of ZHR units and process to ensure efficiency of operations and cost effectiveness.
• Leads and follow up the scheduling activities for the ZHR units to ensure that operations adhere to established schedule and commitment with the program and/or the customers.
• Leads the sequencing of work, such as build and delivery (as applicable), for the ZHR unit to ensure smooth processing and optimal use of resources.
• Leads materials and logistics problem resolution for the ZHR units to ensure availability of materials and minimize/avoid delays.
• Establishes performance objectives and productivity for the ZHR process management activities
• Leads innovation and continuous improvement efforts for the efficient and effective processing of ZHR units.
• Analyzes and makes recommendations for the implementation of Quality Assurance plans, guidelines, policies, and processes to ensure the achievement of Quality targets.
• Facilitates Preventative & Corrective actions based on the inputs obtained from the ZHR units analysis concurrently with the internal quality organizations (Design, Operations, and Supply Chain)
• Responsible for tracking customer impact issues and RCCA investigations.
• Responsible for coordination of customer quality interface including customer reviews, audits, and senior level presentations

Basic Qualifications:

• Bachelor’s degree in Science and 5 years of prior relevant experience
• In absence of a degree, 9 years of relevant experience is required
• Good communication and presentation skills in English (verbal and written).
• Candidate must be a U.S Citizen.

Preferred Qualifications:

• Bachelor's degree in a relevant Engineering, Supply Chain, Operations, or hard science discipline (or related field).
• Five (5) years of experience in either a quality, supply chain, operations, hard science, or other position dealing with manufacturing quality process techniques, quality improvement programs and customer satisfaction, preferred.
• Quality certifications are desired (FAA, ASQ CQE, AS9100, etc.)
• CQE Certified Quality Engineer is preferred.
• FAA and conformity are a plus.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

• Please consider the following role type definitions as you apply for this role.

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
• Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
• Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Participation in the Employee Scholar Program (ESP)
• Life insurance and disability coverage
• Employee Assistance Plan, including up to 8 free counseling sessions
• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)
• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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