Job Description

Job Description

Job Description

POSITION SUMMARY

Bi-lingual (English and Japanese) Japan Assistant Manager will provide administrative support for the Japan General Manager and manage specified projects. This position will serve as a liaison between the administrative office and the Japan General Manager. Daily responsibilities include clerical duties, such as preparing correspondence, formal presentations, receiving visitors, arranging conference calls, scheduling meetings, setting up travel arrangements, and taking notes at meetings. The Japan Assistant Manager will oversee all aspects of the Roastery Tour (English and Japanese) and continue to serve as a tour guide. They will also assist with other duties as required.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s):

• Regular attendance is required for the position.
• Support and manage marketing activities for the Japan market.
• Media management for Japanese homepage, Facebook and Instagram.
• Prepare and process sales orders and all other required documents.
• Manage licensing – suppliers, contracts, and approvals.
• Retrieve and summarize data (sales and marketing) on a regular basis.
• Provide coverage during absences.
• Establish and maintain positive working relationships and open, accurate and timely two-way communications with customers and team members.
• Provide quality customer service.
• Provide ongoing feedback to other departments and management.
• Continuously improve and expand the Roastery Tour program and look for other opportunities to engage with our customers.
• Maintain work area in a neat, orderly, and sanitary manner.

Other Functions:

• Performs other related duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Communication, Written – Ability to communicate in writing clearly and concisely (in English and Japanese).
• Communication, Oral – Ability to communicate effectively with others using the spoken word (in English and Japanese).
• Organized – Being organized or following a systematic method of performing a task.
• Responsible – Ability to be held accountable or answerable for one’s conduct.
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
• Accountability – Ability to accept responsibility and account for his/her actions.
• Reliability – The trait of being dependable and trustworthy.
• Friendly – Ability to exhibit a cheerful demeanor toward others.
• Customer Oriented – Ability to take care of the customer’s needs while following company procedures.

Mental Demands:

• Ability to work under stressful conditions.
• Able to interact with others with courtesy and tact.
• Ability to manage and prioritize multiple projects in an organized and efficient manner.
• Ability to respond to crisis situations in a calm and effective manner.
• Ability to complete projects on schedule.

Communication Demands:

The position requires talking to co-workers, customers, vendors; requires written communications to and from co-workers, customers and vendors, talking on the telephone; requires responding to written or verbal requests of co-workers, customers and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other work-sites; Ability to communicate via the latest technologies required for the position.

Reasonable Accommodations Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

SKILLS & ABILITIES

Experience: 3-year customer service skills and clerical experience

Education: Bachelor’s degree preferred, High School diploma or equivalent required

Computer Skills: Basic Microsoft skills (Word, Excel and Powerpoint), Adobe Illustrator and Photoshop

Language: Well-developed verbal and written English AND Japanese communication ckills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is required to stand; walk; reach with hands and arms and talk or hear. Pushing/pulling/lifting/carrying up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands Lift/Carry

Stand O 10 lbs or less O

Walk O 11-20 lbs O

Sit F 21-50 lbs O

Manually Manipulate O 51-100 lbs N

Reach Outward O Over 100 lbs N

Reach Above Shoulder O

Climb N Push/Pull

Crawl N 12 lbs or less O

Squat or Kneel N 13-25 lbs O

Bend N 26-40 lbs O

Grasp O 41-100 lbs N

Speak F

WORK ENVIRONMENT

We are a manufacturer of coffee and tea products. Our team members will encounter work environments ranging from air conditioned, low noise office settings, to the production/warehouse area that is not climate controlled and has a moderate noise level from operating machinery. Typically, production and warehouse positions spend most of their work time in the production/warehouse facility while the support and sales positions spend most of their time in an office environment. Team members will perform work in both environments. Reasonable accommodations may be made to enable individuals to perform the essential functions of their position, regardless of work environment.

The job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

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