🌟 Client Success Manager
📍 Chicago, IL | 🏢 Hybrid | 💼 Full-Time
At Sprocket Sports , we’re building the operating system for youth sports — and we’re looking for a Client Success Manager (CSM) who’s passionate about building relationships, solving problems, and helping mission-driven organizations thrive.
About Sprocket
Sprocket Sports is a fast-growing technology company based in Chicago and a national leader in the youth sports space. Our software and services help clubs streamline operations, reduce costs, and grow faster — so they can focus on what really matters: kids playing sports. We’re also proud to be a certified Great Place to Work® 2024 , with a culture that balances high standards, accountability, and fun.
What You'll Do
As a CSM, you’ll own a portfolio of youth sports clubs and act as their day-to-day partner, providing hands-on technical support, strategic guidance, and helping them maximize the value of the Sprocket platform. You’ll lead regular check-ins, manage renewals, and proactively solve problems before they become issues.
This is a high-impact role where you’ll work cross-functionally with our Sales, Product, and Implementation teams to create raving fans.
Here’s what that looks like:
What We’re Looking For
You’ve been in a customer-facing role and know what it takes to build trust, drive outcomes, and keep things moving. Maybe you’ve worked in tech or SaaS — or maybe not. What matters most is that you’re proactive, a problem solver, organized, and motivated to help customers succeed.
Why Join Us?
✅ Certified Great Place to Work® 2024
🤝 Mission-driven team with a big vision
🚀 Fast-growing startup with room to grow
💼 Competitive salary + equity
📊 401(k) with company match
🩺 Comprehensive medical and dental
🎉 A culture built on Higher Standards, Greater Accountability, and More Fun
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