Print Project Manager/Customer Service
VSEEN New York, New York, United States (On-site)
Job Description :
· Handle print and specialty projects from inception (original request) through quoting, questions, being awarded the job, proofing, production, and satisfactory receival of the job
· Establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for interaction and ensuring that all customer requirements are completely met.
· Manage telephone calls professionally, efficiently and with good communication skills.
· Work as a sales liaison in order to generate revenue
· Receive specs and administer price quotes within 24-48 hours of receipt of request
· Recommend or guide clients within the specs of the project
· Negotiate with client on pricing, timing and all deliverables clearly and concisely.
· Serve as the primary internal representative of our organization and convey to the customer a sense of expertise in our printing services and capabilities.
· Communicate effectively with Management, Sales, and Production by informing and updating them regularly to ensure that sales and customer objectives are met.
· Work with all departments to ensure the clients receive the smoothest process possible from inquiry to payment
· Use established systems in order for accurate reporting on quotes, jobs won/lost, errors, etc.
· Follow established systems and procedures.
Qualifications/Skills:
· Knowledge of the digital print and offset print process and print buying skills (5 years)
· Graphic Design knowledge and familiarity of Adobe Suites a plus
· Organized
· Time Management Skills
· Prioritization Skills
· Communication Skills – verbal and written
· Ability to take direction from management
· Compliance with all processes
· Escalation Skills
· Negotiating Skills
· The ability to maintain a cool, calm demeanor under pressure situations
· Must be able to work both autonomously and in a team environment
**Purchasing and vendor process negotiating a plus
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