Job Description
Director of Subscriptions, Membership, and Customer Retention, USA (Remote or Hybrid), D2C Online Training Courses, Coaching, Mobile App AI, and Consumer Packaged Goods (CPGs).
Company Overview: Our client, a fast-growing, medium-sized global enterprise, specializes in delivering transformative D2C solutions. Headquartered in the USA, the company’s portfolio includes online training courses, coaching programs, mobile apps powered by AI, and innovative consumer packaged goods. With a strong focus on customer satisfaction and retention, they are seeking a strategic leader to drive subscription growth and enhance customer lifetime value.
Position Overview: The Director of Subscriptions, Membership, and Customer Retention will oversee strategies and execution to optimize subscription-based revenue streams and retain a loyal customer base. Reporting to the Chief Revenue Officer, this individual will collaborate across departments to ensure customer-centric growth and engagement strategies.
Key Responsibilities:
Strategic Leadership:
Develop and implement subscription, membership, and retention strategies to meet or exceed revenue targets.
Analyze market trends and customer insights to design competitive and appealing membership offerings.
Customer Retention and Loyalty:
Create and execute customer retention plans, including loyalty programs, personalized communications, and rewards.
Monitor and improve key metrics such as churn rate, retention rate, and customer lifetime value.
Membership and Subscription Growth:
Drive subscription and membership sales through innovative pricing models, promotions, and bundling strategies.
Leverage data to identify upsell and cross-sell opportunities within the customer base.
Cross-Functional Collaboration:
Partner with Marketing, Sales, Product, and Customer Support teams to deliver seamless customer experiences.
Coordinate with technology teams to ensure platforms support subscription and retention initiatives effectively.
Performance Analytics:
Use advanced analytics to track subscription growth, retention, and engagement.
Provide actionable insights and recommendations to executive leadership.
Team Leadership:
Build and manage a high-performing team focused on subscription management and customer retention.
Foster a culture of innovation, collaboration, and customer obsession.
Bachelor’s degree in Marketing, Business Administration, or related field; MBA preferred.
8+ years of experience in subscriptions, memberships, or customer retention roles, preferably in D2C industries.
Proven track record of driving subscription revenue growth and improving customer retention metrics.
Strong understanding of digital marketing, CRM tools, and customer segmentation strategies.
Analytical mindset with expertise in leveraging data to drive decisions.
Excellent leadership, communication, and interpersonal skills.
Experience in AI-powered mobile apps or CPGs is a plus.
Competitive salary and performance-based bonuses.
Flexible working arrangements (remote or hybrid).
Comprehensive benefits package, including health insurance and retirement plans.
Professional development and growth opportunities.
Vibrant company culture with a focus on innovation and work-life balance.
Next Steps:
If you meet the above criteria and are interested in this exceptional opportunity, please apply. Jonathan Pearson, CEO of BluZinc, will review your application and arrange a call with you within days, provided your career history aligns with this unique role.
Take the next step to elevate your career and make an extraordinary impact.
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