Parts and Service Technical Advisor- Tacoma, WA Job at Stellantis, Tacoma, WA

eXBjZFBhOVpObTV0ZkRYN2VHMXJnd2pIOFE9PQ==
  • Stellantis
  • Tacoma, WA

Job Description

Job Description

The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.

\n

 

\n

Key job responsibilities include but are not limited to:

\n
    \n
  • Provide phone and in-dealership technical assistance
  • \n
  • Troubleshoot and solve final repair attempt situations
  • \n
  • Represent Stellantis as subject matter expert (litigation/buybacks)
  • \n
  • CAIR updates needed for each involvement
  • \n
  • Manage dealership technical training requirements
  • \n
  • Provide support for C.A.G. / Engineering / proving grounds requests
  • \n
  • Recall and Rapid Response (RRT) follow up and reduction
  • \n
  • Act as quality feedback liaison
  • \n
\n


Provide dealership consultation on the following:

\n
    \n
  • Repair Service Agreements and facilities inspections
  • \n
  • Tools/equipment/facility
  • \n
  • Customer experience and improved Fixed First Visit
  • \n
  • Repair shop process improvements and proactive business planning with a focus on the customer
  • \n

Basic Qualifications:

\n
    \n
  • Associates Degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification
  • \n
  • Excellent verbal communication skills
  • \n
  • 3 + years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)
  • \n
  • Excel in building positive working relationships, customer satisfaction and issue resolution
  • \n
  • Self-motivated with demonstrated ability to achieve goals under minimal supervision
  • \n
  • Willing to relocate
  • \n
  • Required to travel domestically (61-80%), 50% overnight travel
  • \n
\n

Preferred Qualifications:

\n
    \n
  • Bachelor's degree in Business, Automotive Technology, or related field
  • \n
  • Dealership experience
  • \n
  • ASE certification
  • \n
  • Body shop experience
  • \n
\n

Salaried Employee Benefits (US, Non-Represented)

\n
    \n
  • Health & Wellbeing: Comprehensive coverage encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
  • \n
  • Compensation, Savings, and Retirement: Annual incentives, 401(k) with match, and student loan refinancing.
  • \n
  • Time Away from Work: Paid time includes company holidays, vacation, and Float/Wellbeing Days.
  • \n
  • Family Benefits: 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
  • \n
  • Professional Growth: Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups .
  • \n
  • Company Car & More: Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.
  • \n
\n

Salary : $80,000 to $122,800, pay will depend on several factors including experience and location of position.

Job Tags

Temporary work, Relocation, Night shift,

Similar Jobs

SARACEN DEVELOPMENT LLC

Laundry Attendant I Job at SARACEN DEVELOPMENT LLC

Job Description Job Description JOB SUMMARY : Under the supervision of the Housekeeping Floor Supervisor, the incumbent will be responsible for ensuring clean and orderly guest rooms while providing top quality customer service. All duties are to be performed within...

Joy Memories

Christmas Photo Set Manager - Northgate Mall at Joy Memories Chattanooga, TN Job at Joy Memories

OverviewChristmas Photo Set Manager - Northgate Mall job at Joy Memories. Chattanooga, TN.Job DescriptionLove the Holidays? Want to work alongside Santa Claus? Weve got a job for you!VIP Holiday Photos needs your help to make children's dreams come true this coming... 

B. Braun Medical Inc

OPM Business Development Director Job at B. Braun Medical Inc

B. Braun Medical, Inc. Company: B. BRAUN MEDICAL (US) INC Job Posting Location: Allentown, Pennsylvania, United States, Atlanta, Georgia, United States, Baltimore, Maryland, United States, Baton Rouge, Louisiana, United States, Beltsville, Maryland, United States...

VGAGE

Laboratory CMM Inspection engineer Job at VGAGE

 ...Job Title: Laboratory CMM Inspection Engineer Location: Royal Oak, Michigan (On-site) Company: VGAGE LLC About Us: VGAGE LLC is a precision engineering company with over 60 years of experience in designing and manufacturing high-accuracy inspection fixtures... 

Oplu (formerly Chace People)

Personal Assistant / Nanny (Spanish Speaking) for UHNW Family Job at Oplu (formerly Chace People)

 ...days off rota schedule Contract: Permanent | Live-out local candidates strongly preferred Languages: Fluent Spanish and English required Additional: Valid drivers licence essential Job Overview Oplu is seeking a bilingual Personal Assistant / Nanny...