The role of the Shift Lead is to perform the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital. This position works with the Practice Manager and/or Chief of Staff (COS) to ensure effective communication with all clients and internal stakeholders and colleagues.
Description - External
The right person for this job takes great enjoyment in:
· Assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients.
· Following Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand.
· Day-to-day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity.
· Helping create an environment where a team can deliver quality, efficient and effective veterinary care to pets and fostering an environment that engages associates, where associates do their best and feel good about being a member of the team.
· Providing professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
· Assisting in effectively scheduling associates to meet client needs according, while proactively planning time off and CE scheduling.
· Ensuring compliance with all practice policies and procedures.
· Ensuring adherence to Banfield dress and grooming guidelines.
A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communications. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal. Banfield offers all associates a generous benefits package including 401(k), paid time off and Optimum Wellness Plans® for your pets. In addition, medical, vision and dental insurance is offered to associates based on eligibility.
If you want to become an integral part of an effective team that allows you to put your love of pets to work and are looking for a career with a growing company that cares about the families and pets we serve, please visit Banfield.com/Careers and apply today for an opportunity in your area. We look forward to speaking with you about your desire to join Banfield and make a better world for pets!
· You must believe preventive care is the best and only way to achieve a long and healthy life for each pet.
· You must embrace and thrive on providing exceptional client and pet experiences.
· You must be available to work weekend and evening shifts.
· You must be comfortable working in an environment with loud noise and strong smells.
· You must be 18 years of age or older.
· You must have a minimum of two years of veterinary hospital experience.
...This position will primarily focus on the following Epic applications: Healthy Planet. The Epic Application Analyst, Health Planet is the primary support contact for the above applications and will guide workflow design, build and test the system, and analyze other technical...
Overview: $18.25 / hour Effectively cleans and maintains the hotel guest rooms on a daily basis. The goal of the position is to produce clean rooms for our hotel guests. To understand, operate, and perform all functions of the position. Consistently strive to enhance...
...Job Description Quality & Food Safety Manager The Quality & Food Safety Manager is responsible for developing, implementing, and continuously improving the companys Quality, Food Safety, Sanitation, and Regulatory programs to ensure products meet the highest...
...Gig Harbor, WA is looking for a Propane Truck Driver to join our team! This individual would... ...or willing to obtain. No previous CDL experience is required- apply today! Responsibilities... ...manner. Ensure compliance with all local, state, and federal laws. To include but...
...Description Job Description Service Wire Company, a premier supplier of industrial and utility wire and cable, is currently seeking a Talent Acquisition Coordinator in Culloden, WV. If you are looking to join a great organization and a chance to become a part of our...