A/V and Telecom Support Engineer (On-Site) Job at Raytheon Technologies Corporate Headquarters
Raytheon Technologies Corporate Headquarters Farmington, CT 06032
Date Posted:
2023-01-24-08:00Country:
United States of AmericaLocation:
UT6: 4 Farm Springs 4 Farm Springs Road, Farmington, CT, 06032 USAPosition Role Type:
OnsiteTo realize our full potential, Raytheon Technologies is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.
Summary of Role:
The right candidate will be responsible for supporting the RTX population (remote and in-person) on all matters of Audio/Video and Telecom. They will support the implementation of Enterprise DT initiatives related to Audio/Video and Telecom as well as effectively communicate issues and escalations to all stakeholders through resolution.
Responsibilities:
- General Support and Triage for all Meeting (virtual and in person) related items to Audio Visual, Telecommunications, Virtual, and In-room requirements.
- Responsible for basic management and maintenance of meeting rooms and equipment.
- Responsible for the creation and modification of Standard Work Documentation in support of Audio/Video and Telecom needs.
- Responsible for testing new functionality and release planning for features or new equipment in relation to meeting support.
- Effectively communicate with users and stakeholders on all matters pertaining to conferencing and telecom support.
Preferred Qualifications:
- Vendor Management Experience
- Experience working and managing conferencing/telephony solutions
- Experience working with help desk ticketing tool
- Experience in a technical support role
Education:
Typically requires a university degree or equivalent experience and minimum 3 years prior relevant experience
Location:
On-Site in Farmington, CT
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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