About Working at Commerce

Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we’ve been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.

About This Job

The Account Specialist works directly with our Commercial customers providing quality day-to-day support functions associated with proactive account service, relationship growth, and retention. Daily customer communication, troubleshooting of systems, data management, quality problem resolution, high-level productivity, and client meeting participation are key functions of this role. This role partners with Account Manager team members to support our clients. The Account Specialist will have a hands-on working knowledge of daily functions, systems used and how the programs are successfully ran as well as a high level understanding of client growth initiatives and strategic success. The Account Specialist partners with internal teams throughout the Commercial support space and acts as an expert or liaison to the systems that maintain our customers data and workflows. The Account Specialist is the customer’s first escalation point for daily questions or issues and completes edits to some customer data elements.

Essential Functions

• Provide quality day-to-day support functions associated with proactive account service, relationship growth, and retention

• Troubleshoot systems, manage data, perform quality problem resolution and participate in client meetings

• Partner with internal teams and act as an expert or liaison to the systems that maintain customer data and workflows

• Serve as the customer’s first escalation point for daily questions or issues and complete edits to some customer data elements

• Maintain data integrity for clients by reviewing, analyzing, and ensuring the accuracy of data migration from entry point onward

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Basic knowledge of account systems

• Strong customer service, problem solving and analytical skills

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

• Bachelor’s degree or equivalent combination of education and experience required

• 2+ years client support experience required

• Experience with case/ticketing/CRM systems preferred

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