Working at the Grand Geneva Resort & Spa means you're not just a number - you're a member of our family. You'll receive all the benefits of working at a AAA Four Diamond resort in a small community, combined with the benefits of a larger hotel management company based in Wisconsin. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

Referral Bonus: Refer a friend, receive $100 at 30 days and $100 at 90 days of employment

Be a part of someone's extraordinary day as a Grand Experiences Representative: Assist with campus wide activities and guest events. Ensure that guests are aware of all recreational opportunities available to them campus wide.

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest’s ordinary day into an extraordinary day ✨
• Love where they work ✨
• Be appreciated for what they bring to a team ✨
• Learn and grow with a company who truly values it’s people ✨

Grand Geneva is now hiring full-time and part-time team members with fantastic benefits!

Timber Perks:

• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Paid time off
• Golf, Ski, Restaurant & Spa discounts
• Hotel room discounts as low as $49 per night
• WELL Spa Gym membership for $16 per paycheck
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

The Responsibilities:

• Assist in planning and executing daily activities for Resort guests
  
• Welcoming and introducing the guests to all experiences upon the guests' arrival in the lobby.
  
• Creating, developing, and implementing on and off site events
  
• Marketing of daily, weekly, monthly schedule of events
  
• Listen to and address guest comments or concerns
  
• Create personalized experiences for each guest utilizing a proactive guest profiling program.
  
• Creating, proposing and implementing experiences.
  
• Scheduling activities, updating printed marketing, and adjusting to changes in activities due to uncontrollable circumstances.
  
• Special projects as assigned
  
• Supervising experiences and team.

The Qualifications:

• Someone who is passionate about people and travel
• Willing to work weekends
• LOVES meeting new people and interacting with guests
• Has reliable transportation to and from work
• Past experience in hotels and customer service a plus
• Enjoys proactively using their creativity to personalize the guest experience

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.