Airline Passenger Agents, Spokane, WA Job at TREGO DUGAN AVIATION OF GRAND ISLAND INC
Trego-Dugan Aviation (TDA) is looking for some enthusiastic, flexible individuals interested in joining our Spokane, WA Team! The airline industry is a fun, high-energy, fast-paced environment. Airline Ground Handling is the fastest growing division of the Trego Dugan family of companies. You will have the opportunity to learn different airline industry aspects, and with guidance decide your career path from there! TDA will provide you with the training and resources to be successful and safely perform the role! Why walk when you can fly? Start your life-long aviation career with us today!
- Starting wage $18.00 per hour
- Paid Time Off
- Must have a valid driver's license
- Must pass a 10-year background check and pre-employment drug test
- Open availability to work nights, weekends, and holidays
- Must be able to complete required training
Passenger Service Agent
General Purpose of Job:
This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.
Essential Duties and Responsibilities:
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude
Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
Ensures FAA, Airline, and airport regulations are followed
Enforces safety/security measures and protects sensitive zones
Assists Customers with special needs, i.e., Customers who need assistance in boarding
Ad hoc assignments as requested by the Lead or Supervisor
Completing sales reports
Excellent communication skills
Able to read and write English, bilingual skills a plus
Ability to work efficiently under time constraints
Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
Must be well groomed
Other duties as assigned
Physical Demands:
Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
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