Airport Customer Service Agent Job at GAT Airline Support

GAT Airline Support Ronkonkoma, NY 11779

GAT Airline Ground Support is seeking dynamic, dependable, and motivated individuals to join our team at the Long Island MacArthur Airport.

We are hiring for the following shifts: 1pm-7pm and 1pm -10pm Thursday-Sunday, or Friday-Sunday Only.

The position requires no prior experience and offers:

  • Pay starting at $15.25 per hour
  • Daily Pay
  • Flight Benefits
  • Opportunities for advancement into leadership and many other positions

Job Summary:

As a customer service agent, you are the first impression of a passenger's airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast-paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:

  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
  • Must be able to announce both incoming and outbound flights.
  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline closeout procedures.
  • Accept and process checked baggage weighing up to 50 lbs. and placed on conveyor belts.
  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
  • Able to stand and work in one location for up to four hours at a time.
  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
  • Work independently without direct supervision.

Job Types: Full-time, Part-time

Pay: $15.25 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 4 hour shift
  • 8 hour shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Ronkonkoma, NY 11779: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location




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