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Airport General Manager - Greater Rochester International Airport Job at United Ground Express

United Ground Express Rochester, NY

Job Information

  • Date Posted
    2024-06-21
  • Location
    Rochester, NY
  • Job Title
    Airport General Manager - Greater Rochester International Airport
  • Gender
    Both

Airport General Manager - Greater Rochester International Airport - Rochester, NY (ROC)

ROC00000059


What to Expect:

As a General Manager, your station will be an important part of our customers’ travel experience. You’ll lead your stations’ day-to-day operations, service, financial and team performance. Most importantly, you’ll create a great place to work for your team and a welcoming environment for our customers.

How you will make an impact:

    Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results
    Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities
    Sets a positive example for station team to ensure excellent customer service
    Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships
    Solicits customer feedback to understand customer needs and opportunities to improve their travel experience
    Demonstrates a calm demeanor during periods of high volume or irregular operations
    Provides coaching and direction to the station team to achieve operational goals
    Manages the station budget, staffing forecasts and resource requirements
    Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees
    Responsible for compliance with Station controls and Internal Audit standards
    Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions
    Manage vendor service contracts as required

What will you bring:

Knowledge/Skills

Required

    Ability to manage airport operations independently
    Ability to work in a dynamic, fast paced operational environment
    Analytical thinking, goal-directed leadership and service-oriented performance
    Strong communication and interpersonal skills
    Strong problem-solving skills and drive for excellence
    Organization and planning skills
    Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked, or denied licenses are not valid.)
    Strong leadership skills, with the ability to motivate and coach others
    Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations

Experience

    Previous service or operational experience required

    Previous supervisory experience required

Education

    College Degree or equivalent work experience required

    College degree in business or a closely related field may substitute for the required experience

UGE Airport Management & Administrative
United States-NY-ROC - Rochester
United Ground Express
Full-time

Feb 6, 2023, 11:12:44 AM




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