Application Support Analyst Job at University Cancer & Blood Center
ARE YOU LOOKING FOR A REWARDING CAREER WITH A GROWING AND DYNAMIC TEAM? CONSIDER UCBC.
At University Cancer & Blood Center, we pride ourselves on listening. On providing hope, guidance, and comfort. On getting up each day and striving to make a positive impact on the lives of patients and their families. From our front-desk staff to our counselors, nurses, technicians and physicians – who’ve chosen to accept their calling, we salute them for their efforts and recognize them as the very special individuals that they are.
DO YOU HAVE WHAT IT TAKES TO JOIN US? IF SO WE’D LOVE TO HAVE YOU!
Job Description:
- Manage support request for all UCBC applications.
- Collaborate with application vendors and/or IT to tune or troubleshoot problems.
- Monitor applications, and document and analyze reoccurring problems to find permanent solutions.
- Enable application best practices per vendor and verify security measures are in place and effective.
- Work closely with vendors and IT to ensure appropriate access controls are in place and active audit logs are running.
- Assist IT with support for physicians and staff related to applications, computers, printers, telephones, copiers, faxes, scanners, and other electronic technologies in the practice.
- Work closely with Application Administrator.
- Plan, coordinate, test, and communicate application changes, upgrades/maintenance schedules, projects, and new services with Application Administrator/IT and users, ensuring business operations will operate correctly in current and future environments.
- Train all new employees on applications.
- Check off the employee to ensure knowledge was gained and retained after 4 weeks of employment.
- Communicate gaps in learning to their appropriate managers.
- Create and maintain training documentation.
Requirements:
- 2 years' applications experience
- Able to work in a fast-paced environment
- Positive attitude
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