Application Support Job at themesoft
Hi professionals;
This is Thiru from Themesoft INC.
Kindly let me know if you are interested in this opportunity
Role: Application Support OR Production Support
Location: Dallas, TX (Day one Onsite)
day one onsite and 24X7 support as well as rotational shift
**Special notes: This will be a night shift role. There will be a general shift in the initial training days (might be 8 weeks). Post that candidates should be ready to work on rotation shifts (4pm to 1 am) & (12am to 9am). Sometimes they will be asked to support during weekends. They should be ready for that. Need written confirmation for all the candidates regarding the shift expectations.
- Experience to work on 24x7 shift model.
- Experience in handling customer calls / Cisco Finesse Agent.
- Exposer to basic infrastructure components.
- Experience in Service Now Ticketing tool.
- Understanding incident correlation products like big panda.
- Exposure on Monitoring both manual and tool based and experience on ticketing activities
- Managing and first level troubleshooting by following knowledge articles.
- Updating and maintain knowledge articles.
- Resolving start up and login problems, Desktop performance and optimization, resolving browser and internet connection, troubleshooting DNS & DHCP issues.
Good communication skills with ability to communicate effectively with technical and non - technical issues with colleagues at all levels within and outside organization
Job Type: Full-time
Salary: $60.00 - $80.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Ability to commute/relocate:
- Dallas, TX 75287: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 5 years (Preferred)
- Windows: 6 years (Preferred)
Work Location: One location
Speak with the employer
+91 9724748787
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