Assistant Customer Technical Representative (ACTR) Job at Kros-Wise
The candidate shall act as the Assistant Customer Technical Representative (ACTR) for NMCI operational issues. The ACTR is responsible for entering and tracking all NMCI equipment in NMCI Equipment Tracking (NET), tracking phones with facilities, ordering approved equipment and/or services, and ensuring that all transferring or departing Government employees or Contractors turn-in all assigned NMCI/phone equipment prior to departure. They shall also maintain a configuration database for all personnel within the PMW to track NMCI/phone configuration data for each user. The candidate shall provide a status report to the DOO when requested.
ACTR tasks include but are not limited to:
- Attending meetings as required and complete all mandated ACTR training.
Managing Web-Site Portal support and access for PMW 150. The Contractor shall focus on the management, upgrade and maintenance of the portal site, currently SharePoint's System Engineering Environment (SE2). The upgrades to the existing website shall consist of routine upgrades, enhancements, and modifications in support of the PMW.
Implementing, testing and verifying improvements according to the agreed schedule. Providing website administration support to maintain the SE2 portal, or any subsequently introduced portal, and any external linkages and assist in the posting of new files.
- Acting as the content manager for the Sharepoint
- Scheduling maintenance for copiers and printers and order the associated consumables.
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