FUNCTION:

Assist General Manager in daily operations of the hotel. Maximizes profitability as well as guest and team member satisfaction.

RESPONSIBILITIES:

• Responsible for working with all departments to ensure Guest & Employee Satisfaction.

• Leads and manages hotel operations.

• Frequently serves a multi-department head for Operations, Front Office and Property Operations.

• Reviews forecasts and balanced scorecard. Directs hotel actions required to maximize profitability and increase service levels and team member satisfactions

• Facilitates hotel meetings in General Manager absence

• Ensure complete guest satisfaction.

• Manages Guest Service Relations, Training, and Guest Response process.

• Responsible for P&L, Checkbook, and Expense Controls.

• Responsible for A/R and A/P processing.

• Assist in Sales calls as part of the hotel sales effort.

• Must be able to work all shifts.

• Assist with Food and Beverage operations.

• Participates in the development of the short term and long term financial and operational plans for the hotel.

• Oversees the Front Desk Operations insuring company policies and procedures are being followed and making sure employees are giving complete guest satisfaction.

• Ensures Security for the hotel’s customers, employees, and property assets.

• Remains current on business trends and local activities.

• Enforces established policies and procedures for Winston Hospitality.

• Insures smooth operation of Manager On Duty (MOD) program and prepares the weekly/monthly schedule for General Manager’s approval.

• Prepares and explains Financial Reports for management and owners.

• Assists in conducting the departmental operational audits and assists in developing corrective action plans.

• Ensures property standards are maintained in identifying cleanliness and maintenance issues by property use of inspection and maintenance request forms and provides directions to subordinates as necessary.

• Preparing budget forecasts, working with budget parameters to ensure positive financial results.

• Responsible for participating on the hotel Safety Committee.

• Participates in the development of annual budgets and periodic forecasts for the hotel.

• Ensures Security for the hotel’s customers, employees, and property assets.

• Enforces established policies and procedures for WinStar World Hotel and the hotel’s brand.

• Practices the WinStar World Hotel Culture and ensures all cultural expectations are implemented and regularly practiced throughout the hotel.

• Supports hotel’s training needs and efforts.

• Responsible for performing “other duties” as assigned by management.

REQUIRED EXPERIENCE:

• Minimum (3) Three Years as a FOM or Operations Manager with similar brands experience.

• Must have thorough knowledge of Rooms Department Operations including Front Office and Housekeeping.

• Must have Revenue Management experience.

• Strong employee relations experience.

• Must speak, read and write English.

• Hospitality Experience preferred.

• Excellent written & verbal communication.

• Strong analytical, problem solving & organizational skills.

• Ability to multitask in fast paced demanding environment.

• Microsoft Office skills required.

• Able to work some overtime and/or weekends if needed.

• Able to meet deadlines.

GROOMING/UNIFORMS

• All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

LICENSES OR CERTIFICATES

• Ability to obtain any licenses or permits that may be required by law or company Regulations.

TECHNICAL SKILLS AND ABILITIES:

• Must be exceptionally knowledgeable in forecasting, budgeting and strategic planning.

• Must have thorough knowledge of all operations including rooms, sales and marketing, food and beverage, front office, engineering, housekeeping, and security.

• Must have Revenue Management experience.

• Must have Property Management Systems experience.

• Knowledge of the organizations and operations of administrative programs.

• Ability to develop long-term plans and programs and to evaluate work accomplishments.

• Ability to apply and adapt practices and techniques to the special requirements of senior management; ability to establish and maintain effective relationships with other management staff, employees, and the general public.

• Must be able to recognize potential safety hazards and security problems in the hotel and act upon each immediately.

• Ability to present facts and recommendations effectively in oral and written form.

• Proficient in Word, Excel, PowerPoint, Publisher, ADP and other systems as needed.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations.
• Must be able to lift and carry upwards to 25 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues
• Work in cold & hot temperatures
• Possibly be exposed to second hand smoke

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

NOTICE:

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Job Type: Full-time

Pay: $74,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Overtime
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Thackerville, OK 73459: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 1 year (Required)
• Hospitality: 1 year (Required)

Work Location: One location

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