Alaska Railroad Project - Assistant Project Manager
For Immediate Hire
This is not a remote rotational position

Summary:
This is primarily an office position that facilitates all aspects of the food and beverages service onboard the Alaska Railroad. This role helps supervise up to 90 associates at a time.
Applicant must be willing to work a flexible schedule that can change during the summer, including nights, a combination of days and nights, or early mornings.

Essential Duties and Responsibilities:
Human Resource Functions:

• Ability to initiate and record corrective action, counseling, and other personnel functions
• Ensures all service expectations are met on a day-to-day basis
• Rides trains frequently to ensure all expectations are being delivered
• Facilitates train departures in the morning, or greets daily train arrivals in the evening when needed
• Works with the management team in mobilizing and de-mobilizing projects annually

Financial Resource Functions:

• Has a working knowledge of basic personal computing operations, including but not limited to Microsoft Office
• Ensures accuracy of onboard reporting
• Has working knowledge of how a POS System works and troubleshooting
• Actively works to mitigate food waste and assist in labor controls where possible

Food and Beverage Functions:

• Proficient with ordering and inventory processes.

Safety Resource Functions:

• Drives safety culture in all aspects of performance and position
• Works with the management team to ensure all daily safety reporting is accomplished
• Conducts incident investigation to determine root cause and effective corrective action
• Ensures correct and proper usage of logs by all onboard staff perform regular audits to ensure safe operation and compliance with all local, national, and corporate guidelines
• Works with onboard staff to ensure correct use and stock of Personal Protective Equipment onboard
• Conduct onboard audits and create action plans to maintain service standards

Supervisory Responsibilities:

• From May to September, ability, and willingness to work early morning shifts or overnight shifts.
• Training, coaching, disciplinary action where needed, and problem resolution
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Assists with indirect supervision of janitorial staff when needed
• Provides coverages when needed for other camp locations
• Ability to travel approximately 25% of work time, up to 50% during the summer months

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively. Presents numerical data effectively.
• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment.
• Motivation - Demonstrates persistence and overcomes obstacles, Measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; plans for additional resources.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.

Certificates, Licenses, Registrations:
Certified Food Protection Manager, Alaska Mandatory Alcohol Server Training (TAP, TAMS, or Alaska Responsible Serving of Alcohol) Certifications, valid Driver's License, 5-year historical positive driving record, and will be required to take DOT physical.

Education and/or Experience:
Five years of food service experience in a restaurant or banquet setting, with two years of supervisory experience.

Other Qualifications:

• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports/orders. Ability to speak effectively before customers.
• Mathematical Skills: Ability to add, subtract, and calculate figures and amounts such as discounts.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Physical Demands: Work long hours on moving railcar. This position is primarily onboard with some office time. Ability to work nights and weekends, and a flexible overall schedule. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; balance while train in motion; talk or hear and taste or smell. The employee is frequently required to stoop. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Work Environment: While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, heat, motion, cleaning chemicals.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESS Support Services
Alaska Regional Office
201 Post Rd Anchorage, AK 99501
800-478-1207, ext 829; jobs@ess-worldwide.com

We are committed to ensuring that our online application process provides an equal employment opportunity to all job seekers. If you require assistance in the application process, please contact us at:
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability, veteran status, or any other protected status. EEO is the Law.


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