TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Qualifications - External

Job Summary/Overview

The Associate Analyst performs day-to-day specialized services for external customers. They apply their moderate knowledge of Payroll expertise to resolve routine customer inquiries by phone queue or email. The Associate Analyst processes transactions of low to mid level complexity. The role is critical to providing an outstanding client experience to TriNet’s customers.

Essential Duties/Responsibilities

• Analyzes the reason behind customer inquiries and uses standard processes and procedures to resolve
• Creates and processes service order transactions timely and accurately
• Provides subject matter expertise to support colleagues via dedicated phone queue, SalesForce cases, and email
• Performs initial research of critical items
• Follows-up with external customers on outstanding items, providing continuous support and additional information as needed
• Identifies process improvement opportunities, makes recommendations, and partners with team members to implement changes
• Other projects and responsibilities may be added at the manager’s discretion

Education

• Associate's degree (A. A.) from two-year college or vocational training; or equivalent combination of education and experience

Experience

• Minimum of 2 years of payroll experience

Other Knowledge, Skills and Abilities

• Solid understanding of Microsoft Office Suite, specifically Outlook, Word and Excel
• Familiar with PeopleSoft and Salesforce
• Excellent verbal and written communication skills including interpersonal and presentation and facilitation skills
• Ability to maintain confidentiality of corporate data
• Ability to meet customer needs taking ownership for customer happiness and gaining the partnership of others in pursuit of company goals
• Ability to work independently to resolve issues
• Ability to multi-task, prioritize and complete requests and assignments in a timely manner.

Work Environment/Other Information

• No travel required
• Work in clean, pleasant, and comfortable office setting
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This position may be performed remotely anywhere within the United States.

COMPENSATION AND BENEFITS: For applicants in the state of Colorado, city of Jersey City, or city of New York the salary range for this role is $47,200.00 to $82,440.00. A candidate’s final salary offer will be based on the candidate’s skills, education, and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

As an applicant seeking to work in the state of California, city of Cincinnati, Ohio, state of Connecticut, state of Maryland, or state of Rhode Island you are entitled to information about the salary range for this role. Please contact recruiting@trinet.com for further information.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.