JOB SUMMARY:

The High Roller Ambassadors (Operations) are responsible for greeting guests(singly or in groups), performing basic security bag checks, loading and unloading the High Roller cabins, operating High Roller systems, answering questions about the High Roller and LINQ, and performing audience control.

KEY JOB FUNCTIONS:

• Follow the basic principles of Safety, Courtesy, Show, and Capacity as they relate to the High Roller.

· Work in one of the job areas listed below

o Ticket Taker

o Security Bag Checker

o Grouper

o Loader

o Unloader

o Control Tower

o Ticket sale upgrades

o Group/VIP Reception

o Guest Relations

• Involve supervisor to resolve customer service problems as necessary.

· Demonstrates the highest level of guest service and attention during the guest’s contact with the High Roller organization.

• Works in collaboration with other employees to create a safe, exciting experience for the High Roller guest.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, and gaming regulations.
• Actively involved in Total Service initiatives.
• Must be able to work various shifts and hours to include holidays and weekends.
• Stays informed of property promotions, programs and amenities.

EDUCATION and/or EXPERIENCE:

• High school diploma with two or more years’ experience in a customer facing position.

QUALIFICATIONS:

Ÿ Willingness to work at different work stations within the High Roller area, including outdoors locations.

Ÿ Possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary.

Ÿ Ability to think independently in making decisions to maximize customer service experience.

Ÿ Ability to effectively manage time and perform multiple tasks simultaneously.

Ÿ Excellent interpersonal, communication, problem solving and analytical skills required.

Ÿ Must meet professional appearance standards as prescribed by company policy.

Ÿ Must be able to listen and respond to visual and aural cues.

Ÿ Mobility skills to move quickly and easily around noisy high volume establishment.

Ÿ Must be able to lift 35 lbs.

Ÿ Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

WORK ENVIRONMENT:

Ÿ May be exposed to hot/cold/windy conditions.

Ÿ May be required to stand for extended periods of time.

Ÿ Must wear designated uniform as described in High Roller procedures.

Job Type: Part-time

Pay: From $14.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Las Vegas, NV 89109: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you at least 21 years old

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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