John Vance Auto Group is a family business and takes great pride in our honest and trustworthy approach to automotive sales & service. John Vance Auto Group is seeking an Automotive Service Advisor.

The Service Advisor serves as the primary point of contact for all automotive service and repair matters. The Automotive Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate automotive service visit, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.

The Automotive Service Advisor must have an unrestricted driver's license, clean driving record, a strong mechanical aptitude, and two years of automotive service associate experience preferred.

RESPONSIBILITIES:

• Meet/greet customers in person or on phone
• Arrange prompt and accurate diagnosis of reported automotive related problem
• Make best-value repair recommendations based upon nature of the problem
• Manage delivery of required vehicle repair by successfully setting and managing customer expectations
• Maintain documentation, including PO, invoices, work orders, reports, etc.
• Enforce / follow organizational safety standards
• Ensure appropriate parts are obtained for required vehicle repairs
• Promote / showcase the repair facility
• Take ownership and accept accountability for delivering outstanding service levels

QUALIFICATIONS:

• High school or equivalent
• One year experience in the field preferred
• Driver's License

FULLTIME BENEFITS:

• Medical, dental and vision insurance available
• 401K retirement.
• Supplemental life insurance'

'Work Remotely No

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 10 hour shift

Experience:

• Customer Service: 1 year (Preferred)
• Dealership Service Advisor: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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