Baggage Service Agent- O'Hare International Airport Job at Prospect Airport Services
Baggage Service Agent
Answering general customer inquiries including flight information, directions, and checking the status of previously filed baggage claims as well as retrieving on-hand baggage for customers.
The agents at the podium are responsible for processing all damage, pilferage and tracer claims. The agents are also responsible for the initial review and decision-making process regarding the acceptance of damage and pilferage claims per American Airlines Conditions of Carriage.
The Baggage Service Agents are also responsible for processing Baggage Change Order and communicating with the ramp to consistently check the status of previously filed Baggage Change Orders.
Baggage Service Agents are also responsible for reporting inoperable monitors, belts and computer equipment. The Agents are also tasked with communicating with the Tower and Fleet Service personnel regarding the inquiry of bags that are delivered late to claim.
Prospect is an Equal Opportunity Employer -EOE
#Chicago
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Overtime
- Weekend availability
Work Location: One location
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