The Seagate Hotel & Spa is looking to hire a Bell Captain to ensure all members of the Guest Service Team (Bellman, Doorman, Driver, Valet Drivers and Valet Cashier) provide hotel guest with the highest level of service possible while maintaining the standards and reputation of The Seagate Hotel. To assist the guest with information, luggage, packages, messages or any other need our guest may have.
Bell Captain Responsibilities:

• Required to work varying schedules depending on the needs of the hotel. All employees are required to attend all scheduled training and departmental sessions.
• Arrive in assigned work area on time in full, clean pressed assigned uniform for scheduled shift.
• Perform and complete all assigned tasks by management.
• Be familiar with hotel operations/location and be able to direct and answer guest questions of the hotel and surrounding area.
• Recognize guests, develop professional relationships with gusts and use their surname as often as appropriate.
• Be poised in lobby to assist guests as needed. Greet all who approach in warm, caring manner.
• Ensure that luggage delivery, retrieval and storage is handled expediently and securely.
• Ensure that luggage claim tags are given to guest for each item stored.
• Maintain the luggage carts in excellent condition.
• Have good knowledge of the Delray area and be able to direct guests throughout the city.
• Have knowledge of all features of guest rooms and be able to orient new guests to these features.
• Use utmost discretion when discussing guests. Do not discuss guest actions, room numbers or names with anyone other than authorized hotel employees.
• Shine shoes as requested by guests.
• Assist maintaining the lobby and valet area in a clean and orderly fashion.
• Inform management of any issues of concern that may arise, exceptional actions of guest service, suspicious persons or activities and of any safety or security concerns.
• Participate in the selection of Guest Service Team Members
• Oversee continuous training efforts for all Guest Service Team Members.
• Manage weekly Guest Service work schedule based on group activity, transportation needs, overall hotel occupancy (including arrivals and departures) and hotel budgetary guidelines.
• Supervise daily workloads during shifts and make necessary adjustments to ensure overall superior guest experience.
• Ensure communication between all Guest Service Team Members, Team Members from other hotel departments and management in regards to all hotel activities (group activities, gust movement, room deliveries, luggage handling, etc.)

Ability to:

• Communicatein a clear, concise, grammatically correct, pleasant and sincere manner.
• Understand requests and correctly, creatively and expediently carry them out.
• Handle multiple requests with poise, accuracy and timeliness.
• Work long hours when necessary and be flexible with schedule. Be able to work weekends and nights and holidays as necessary.
• Stand and walk for extended hours. Lift, carry and push up to fifty pounds and push cart weighing up to 250 pounds.

All eligible employees will enjoy a generous PTO and medical, dental and vision plans.
If interested, please apply with your current resume and contact details. Must be authorized to work in the U.S.

Job Type: Full-time

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