Basic Job Function:

Greet, escort and accommodate Cloister Hotel guest and ensure that the guests’ needs are satisfied. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.

Use of Company Vehicle: Designated to drive a company vehicle.

Minimum Requirements:

• One (1) year previous hospitality experience as Front Office Receptionist or Guest Services at a luxury hotel or resort perferred
• Experience working for a Five Star property preferred
• Must have High School Diploma or equivalent credentials
• Excellent communication skills, both written and verbal
• Valid Georgia Driver’s License
• Must have a favorable driving history
• Company policy requires that one must be 21 years of age or older to drive a company vehicle
• Proficient with peripherals, copier, fax, telephone and calculator
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Responsible for insuring all guest requests are meet during the overnight hours of 11pm to 7am.
• Escort incoming hotel guests to rooms
• Assist the guests with luggage and personal belongings
• When checking a guest into a room, beware of the condition of the room ensuring it is adequately supplied and in order
• Explain features of the room such as location of Honor Bar, location of compendium, how to use the WiFI, etc.
• Understand and follows the standards for the in-room check in/out process
• Locate guests in lobby, dining room or other parts of the hotel as needed
• Deliver messages and complete task assigned by the Bell Captain
• Picks up articles for laundry or shine shoes when asked
• Transport guests about premises in cars or golf carts
• Keep record of calls for service and who performed the service
• Assist in delivering luggage, golf clubs or other articles needed to be moved for guests
• Learn the names and personally recognize our regular Guests and Members
• Frequent use of guest’s names during conversation
• Direct and lead guests to the appropriate locations
• Respond to all guest requests and follow through to assure satisfactory outcome and compliance
• Responsible for delivering newspapers to guest rooms and insuring they have the paper they requested at check-in.
• Report on a daily basis to the guest services manager the number of news papers left over each night as well as any shortages that occurred.
• Provide friendly and courteous telephone manners to guests and co-workers
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Must be able to maintain an alert and engaging disposition during the overnight hours of 11pm to 7am.
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Maintain compliance with Company Resort Professional Image Policy

Skills