Bilingual - Customer Service Rep

Job Summary:

The Bilingual - Customer Service Rep will be the key contact between our clients and non-profit partners. They will need to be motivated, results-oriented and responsible for identifying light duty opportunities with nonprofit organizations.

We offer employees a range of perks including but not limited to:

• Competitive Pay
• Health, dental, vision, and life insurance
• Additional insurance options: Critical Illness, Long Term, Short Term Disability, Accidental Death and Dismemberment, Employee Assistance Program, Legal Shield
• 401(k) savings plan with match after 1 year
• Continuous professional training and development
• 8 Paid Holidays
• Paid Vacation and PTO available
• Employee focused culture with appreciation events all year

https://vimeo.com/752960197

Principal Duties & Responsibilities:

• Effectively communicate the details of our services with nonprofit organizations to help build our national network.
• Review work restrictions provided by our clients and coordinate job offers with our network of nonprofit organizations.
• Follow client service instructions for identifying light duty opportunities.
• Effectively communicate the details of the program with case managers, employers, attorneys and injured workers.
• Maintain detailed and accurate records.
• Prepare documentation outlining job offer details.
• Understanding of employment labor issues as they relate to state jurisdiction, laws and regulations.
• Ability to problem solve and communicate effectively related to client issues.
• Provide outstanding customer service to our clients, injured workers' and non-profit organizations.
• Prepare client and company reports.
• Sell and market our business to prospects and nonprofit organizations.

Qualifications:

Education and Experience

Associates Degree or bachelor's degree in Business, Human Resources, Communications or other related field preferred

Requirements

• Bilingual and able to communicate and read in Spanish
• 1-year prior customer support experience
• Workers' compensation experience preferred but not required
• Strong communication skills
• Goal oriented
• Problem solver

Skills, Specialized Knowledge and Abilities

• Excellent customer service and telephone skills.
• Ability to handle sensitive information and maintain a high level of confidentiality.
• Ability to type 40 WPM with accuracy: data entry skills, both accurate and efficient.
• Able to perform at high levels of efficiency in a fast-paced production environment.
• Proficient with Microsoft Office products - Outlook, Word, Excel, PowerPoint.
• Organization, attention to detail, flexibility, and strong ability to multi-task.
• Ability to work in a fast-paced environment without direct supervision.
• Effectively work with others to build consensus and rapport.

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

EQUAL OPPORTUNITY POLICY: It is our policy to seek and employ the best qualified personnel and to provide equal opportunity for the advancement of employees, including upgrading, promoting and training and to administer these activities in a manner which will not discriminate against any person because of race, color, religion, age, sex, marital status, national origin, disability or any other basis prohibited by law.