The Company

Markem-Imaje, a wholly owned subsidiary of Dover Corporation, connects products and protects brands through intelligent identification, traceability and consumer engagement solutions. We offer the industry’s most comprehensive range of marking and coding systems seamlessly integrated with trusted software, services and consumables. Over 50,000 customers worldwide partner with us to help them unlock the power of information in codes.

With decades of proven expertise provided through the most extensive global network, we empower our customers to optimize supply chain efficiencies, achieve sustainability and compliance objectives, keep products safe and engage their consumers. This is intelligence, beyond the mark.

The Position: Bilingual Platform Customer Service - Import/Export

Are you a self-motivated, confident, and passionate employee who has experience in international order processing (Imports/exports) and understands the importance of an excellent customer service approach?

In this role you’ll be… working as part of the Platform Customer Service team managing international order flows in effort to reach service level agreements, meet compliance objectives and enhance our customer's overall experience.

You’ll have an opportunity to… join a team of experienced professionals dedicated to customer service and apply your skills to help improve customer relationships, share best practices from industry experience and creatively solve problems within logistics.

You should possess… Minimum of 5 years of International Business Administration or Logistics experience with focus in customer service.

Great package including Bonus, CAREER Growth and Great Benefits…

Principal Activities / Duties / Responsibilities:

• Enter and follow up on orders placed in the ERP to maximize service level and customer satisfaction
• Ensure timely manner communication with customers and any other partner (carrier, custom broker, etc)
• Process Export documents; maintain necessary records, declarations, files, KPI’s and reports
• Prepare single/bulk airfreight/ocean - LTL-Parcel shipments
• Daily / weekly metric tracking
• Communication with supervisor and team members
• Maintain compliance with all company policies and procedures as well as ensuring continual compliance with government rules and regulations, changes in policy, and other government matters through daily monitoring.

Education and/or Experience Required:

• International Business Administration Associates degree or related discipline
• 5 years of equivalent work experience in International Order Management or Logistics with a focus on Exports
• SAP Experience
• Hazmat, 49CFR, IATA, OSHA IMO certifications/experience
• Bilingual English / Spanish.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Kennesaw, GA 30144: Reliably commute or planning to relocate before starting work (Required)

Language:

• Fluent Spanish (Required)

License/Certification:

• Hazmat, 49CFR, IATA, OSHA IMO certifications (Preferred)

Work Location: Hybrid remote in Kennesaw, GA 30144

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