JOB PURPOSE:

For over 40 years, RAKA Handling has attracted the most talented individuals in the equipment services industry. We grew from a single location business to a dynamic one-stop-shop solutions provider across the Upper Midwest. We reward our team members with excellent compensation and benefits packages. From volunteer time off and tuition reimbursement to 401(k) plans and paid military leave — we offer stability and growth while encouraging a work-life balance.

At RAKA Handling, we believe that great leaders inspire others to be great. As the Branch Operations Manager, you will directly impact the branch location’s success through the implementation of safety plans, sales leadership, operational discipline, talent acquisition, retention, and development. As an experienced leader, you will increase efficiencies by streamlining processes and procedures using lean management and continuous improvement principles. You will be responsible for creating a culture influenced by safety and customer service while developing a vision for the future of RAKA Handling.

We are looking for a passionate leader interested in career advancement, that has the drive and ambition to capitalize on the opportunity of joining an organization in growth mode. If you’re ready for the challenge, apply or contact us today: (402) 891-7555.

If you have any questions prior to applying, please reach out to our Recruiting team at 402-891-7555.

PRIMARY JOB DUTIES*:

• Full assigned territory operations and financial performance responsibility.
• Oversees the day-to-day operations of the assigned branch(s) with respect to all operations, equipment movement and maintenance, service personnel and processes, parts inventory, inside sales, transportation & logistics, and relationship development – both internal and external.
• Leads, manages, and holds the team accountable to ensure positive revenue and gross profit generation, providing the highest standard of customer service and continued excellence in operational discipline.
• Sets goals, monitors work, and evaluates results to ensure that departmental and organizational objectives and operating requirements are met and are in line with the needs and mission of RAKA Handling.
• Directs branch operations by recommending best-practices, reducing overall costs, driving revenue growth which support customer satisfaction.
• Manages assigned area of operations to support new sales and market share growth. Use a proactive and continuous improvement approach to problem solving.
• Demonstrates organizational advocacy through positive teamwork and building trust and mutual respect for customers and employees. Develops and implements initiatives that reinforce vision of RAKA Handling, while establishing a positive and professional brand. Aligns branch to deliver quality customer experiences and instill RAKA core values.
• Lead with safety. Responsible for the safety and environmental compliance of the branch location – lead by example.
• Ability to read and understand parts books, service manuals and electrical/hydraulic schematics
• Develop and maintain effective parts Department processes to ensure internal and external customer satisfaction
• Maintain stock breadth and depth at levels sufficient to satisfy demand and sales targets while not creating excessive costs and risk of obsolescence
• Acts as primary contact for customers in all matters pertaining to service and parts such as technical issues, diagnosing equipment failures, invoice and repair inquiries, etc. Initiates contact with customer regarding current and future service needs by reviewing service history, warranty records and product improvement and support programs. Makes policy and re-work decisions based upon best interest of NMC and customer.
• Strives for constant improvement and development of service department by researching and developing new techniques and procedures to increase overall efficiency of service department operation.
• Responsible for all steps of work order process at assigned location including parts inventory, reviewing and approving orders and quotes submitted by technicians and service assistants.
• Plans, manages and controls all service-related activities associated with service repair work including effective execution of preventative maintenance scheduling program and customer satisfaction initiatives.

BENEFITS:

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Match
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

ABOUT RAKA:
RAKA Handling, formerly NMC Material Handling, has been serving the upper Midwest since the 1970’s. This change in our business means great things for potential candidates. We’re growing and investing in our company and employees. We are investing in the personnel skills and in a fleet of industry-leading material handling and aerial equipment and service solutions. Come be a part of our experienced and knowledgeable sales and service teams that help our customers with comprehensive equipment solution packages that best serve their business needs.
RAKA hires the best in sales and service personnel behind a complete line of quality products, including:

• Taylor Big Red
• Taylor Dunn
• Shuttlewagon Mobile Railcar Movers

RAKA is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RAKA shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

* The job duties listed in this job posting do not constitute a complete and exclusive list. RAKA further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.

Job Type: Full-time

Pay: $86,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Experience:

• Management: 5 years (Required)
• Service technician: 5 years (Required)
• Product Knowledge: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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