Position Summary:

The Business Analyst role is a full-time professional position that works with Accounting and Finance, Executive Sales, Business Management, Principals and Customers to collect, deliver, and manage data solutions to provide executable information that leads strategic decision-making.

Requirements Gathering:

• Taking on a consultative approach, works with end users and business analysts to ensure tight fit between the environment and business requirement.
• Translation of business questions into information requirements, views, and query objects
• Solution and technical specification design.
• Assist business in defining performance management processes to capture return on investment.
• Identify areas in the business to proactively seek out new opportunities that did not already exist.
• Find gaps in information as well as ask what really needs to be in the data set, table, or other information.
• Business process consulting and providing data necessary to help influence business decision-making.

Standardization & Support:

• Standardize use of analysis tools and data throughout the organization.
• Provide repository of best practices on how to configure and use tools for more productivity.
• Create and deliver end-user training and documentation.
• Provide second-line support to the business users.
• Help business users select & apply the appropriate tool(s) to aid in key decision-making.
• Develop and manage training, documentation, and support capabilities.
• Utilization of tools to serve business requirements including but not limited to creating departmentalized and enterprise KPIs, scorecards, dashboards, and reports as well as create and manage reporting subscriptions.
• Investigate new technologies and research ongoing industry developments.
• Ongoing support of key organizational financial KPI’s and metrics to continue to grow profitably.

Quality:

Activities of the position affect quality including quality and the quality objectives. Responsibilities and authorities include where appropriate:

• Initiating action to prevent the occurrence of any nonconformities relating to product, process, or quality system, up to and including when necessary, stopping production to correct quality problems.
• Identifying and recording any problems relating to the product, process, and quality system.
• Document problem, steps taken for resolution and preventative action in CRM software and notify all parties required.
• Initiating, recommending, or providing solutions through designated channels.
• Verifying the implementation of solutions in areas under your control.
• Control further processing, delivery, or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.
• Perform duties and tasks as prescribed in company policies, procedures, and work instructions.

Notes:

The outline of duties is not arranged in order of priority. These duties are not meant to restrict initiative, but rather to describe baseline activities. These duties will from time to time be altered to suit the needs of the company.

We are a tobacco-free, professional environment.