Job Purpose: Under the direction Corporate Revenue Cycle, responsible managing patient accounts receivable, overseeing activities of clinic and hospital registration, switchboard, cashiering, credit and collections; coordinates operations and communicates regularly with other hospital departments and the corporate office; interprets policies and recommends policy changes; interviews and hires new employees.

*Job Location: 188 Hospital Ln, Jellico TN 37762*

Position Responsibilities:

1. The Business Office Manager will have a major role in identifying workflow best practices, ensuring correct registration processes and correct charging practices.

2. Monitors hospital, clinic, and administration policies and directives to meet compliance guidelines.

3. Supervises the preparation and maintenance of departmental policy and procedure manuals.

4. Conducts regular staff meetings to inform staff of pertinent information.

5. Provides in-service training and continued education for staff.

6. Establishes standards to ensure all processes and procedures are followed correctly.

7. The position will be responsible for autonomous decision making guided by precedents, policies, and guidelines and providing leadership, direction, and coordination operations.

8. Oversees patient charts daily audits to ensure accuracy and address discrepancies with appropriate staff.

9. Reviews refund requests, adjustments/write-offs.

10. Reviews unbilled accounts for diagnosis and/or coding issues and reports them to the medical records department.

11. Reviews daily census to identify errors and address discrepancies with appropriate staff.

12. Recognizes, Drives, and Executes process improvement initiatives for recognizing revenue enhancement opportunities.

13. Willingness to engage in continual education and training in the subject field.

14. Contributes, cooperates, shares knowledge and works collaboratively with others to create the highest level of work performance.

15. Performs other duties as assigned.

Performance Characteristics:

1. Troubleshoot to identify and resolve any issues relating to business office functions by auditing employees’ work and addressing discrepancies.

2. Maintain confidentiality of all patient accounts and hospital information.

3. Ability to remain calm in tense situations.

4. Demonstrates highest levels of professionalism while representing the hospital to the staff, customers and community.

5. Ability to maintain a pleasant voice while discussing account information.

6. Ability to use sound judgment and remain impartial when making decisions affecting operational and staffing decisions.

Job Specifications

Minimum Level Qualifications

Education: Bachelors Degree or equivalent

Experience: 2 years of revenue cycle experience

Physical Demands:

Sitting for extended periods.

Heavy use of computer keyboard.

Must be able to lift 20 pounds

Skills and Qualifications:

· Proficient and functional knowledge of reviewing documentation charges in an EMR system

· General understanding of various payment and coding systems in healthcare required.

• Excellent communication and organizational skills
• Excellent Analytical and problem-solving skills
• Ability to coach and develop others through training and constructive feedback.
• Ability to manage multiple tasks simultaneously
• Ability to lead a small team using problem solving skills.
• Ability to achieve stated objectives and goals

· Ability to demonstrate continuous personal development and improvement

· Ability to observe, report, and troubleshoot on charge entry trends and patterns

· Knowledge of State & Federal regulations and laws

· Ability to work with others.

· Ability to interact with other departmental personnel.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Management: 2 years (Preferred)
• Revenue cycle management: 2 years (Preferred)
• Hospital/Clinic: 2 years (Preferred)

Work Location: Remote

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