The Business Partner is an integral part of the healthcare team located at Southdale Hospital in Edina, MN.

The Business Partner is accountable for crafting partnerships in order to deliver outstanding care, by meaningfully involving volunteers, and delivering valuable outcomes. They will work to onboard and engage volunteers, to provide high quality service, to designated customers. Responsible for daily operations of the department.

This position will be full-time hours, on the day shift. This position will be eligible for benefits! To find out more about what phenomenal benefits we offer at Fairview, including medical, dental insurance, PTO, 401k/403b, click here!"

Onboarding New Volunteers

• Provides efficient and outstanding customer service to all volunteer applicants through the application process.
• Identifies barriers in onboarding process, and advances for continuous improvement.
• Engages in site and system strategy to ensure volunteer resources are processed to support high priority roles
• Builds positive relationships with internal stakeholders that support volunteer onboarding (HR, EOHS, etc.)

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  Ensure the required volunteer documentation is in place and current.
• Implements and maintains proficiency assessment according to Joint Commission standards.
• Manages and maintains annual required learning documents according to hospital guidelines.

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  Understands the importance of Customer Experience Service Standards, Safety Always and guides volunteers to exhibit excellent in these areas.
• Provides ongoing informal and formal recognition of the volunteers.
• Develops and maintains standard work.

• Bachelor’s Degree in Human Services, Management, Education, or related field

• 1-3 years of experience in a sophisticated work environment
• Outstanding Customer Experience skills
• Proven track record to work optimally in a customer-facing complex environment
• Change management, process improvement and team building

• Experience in a healthcare experience
• Database management (Volgistics)
• Digital literacy – Sophisticated knowledge of Excel software programs including pivot tables and writing formulas and Microsoft Office
• Business writing skills
• SharePoint
• LEAN setting

• CAVS, CVS