Summary:

Responsible for performing varied cashier functions and explaining Players Club activities in a pleasant, efficient, and timely manner.

Essential Functions and Responsibilities:

• Maintain an accurate balance in assigned bank
• Cash tickets and personal checks for currency
• Redeem foreign currency, computing accurate exchange rates for the various currency received
• Maintain a working knowledge of the facility, as well as special events on property, in order to advise guests of same, whenever possible
• Assist other Cage and Club Representatives as needed
• Maintain a working knowledge of the Players Club in order to effectively explain to guests
• Resolve minor guest conflicts related to Players Club
• Facilitate the flow of information throughout the property, by attending regularly scheduled departmental meetings
• Accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports
• Ensure a maximum level of guest service and satisfaction is achieved and maintained
• Distribute program coupons to guests and redeems coupons as necessary
• Issue comps to guests when appropriate level of play has been achieved
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Provide outstanding customer service in a timely manner to both guests and fellow team members
• Perform other duties as assigned

Qualifications

• Previous cash handling and customer service experience preferred
• Prior experience working in a team or group environment
• Ability to interact with guests in a professional and courteous manner at all times
• Able to functionally communicate occupational-based English, both written and verbal
• Able to accurately perform basic math skills
• Must be at least 21 years of age
• High school diploma or equivalent preferred
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Gaming

Physical Requirements

• Frequently lift and/or carry up to 10 lbs. at floor, knee, and waist levels
• Frequently walk bend, reach, twist, squat, and kneel
• Constant standing, distinguishing between shades of color, and use of vision and hearing

Work Environment Potential Conditions

• Indoor
• Smoky and noisy

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.