Call Center Agent/Credit Assistant (FT) Job at Dal-Tile Corp.
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
930am to 630pm M-F
In Office
Dal-Tile is currently searching for an exceptional
Credit Assistant who is ready to provide extraordinary customer service and provide the ultimate Customer Experience, increasing solutions for our customers. This position contacts customer external customers to review overdue accounts.
Primary Objective:
Assists the Regional Credit Manager, in supporting both internal and external customer relationships. Follows credit and collections policies, procedures and practices as outlined. This position contacts customer external customers to review overdue accounts.
Major Function and Scope:
- Completes high volume incoming credit and collection calls on overdue accounts.
- Researches and resolves customer charge backs.
- Reconciles customer accounts and cash applications.
- Provides administrative support for assigned area including, but not limited to - aging reports, filing, correspondence, lien wavers, write offs, account reconciliation, refunds, NSF checks, communication within and outside of department, etc.
- Maintains all assigned accounts within established performance standards; actively participates and contributes to group quality improvement processes.
- Timely completion of lien and bond waivers and releases.
- Performs other related duties as assigned.
Experience and Knowledge Required:
- High School Degree or GED
- High Volume phone calls experience- 80+
- Basic computer skills required
- Call Center experience preferred.
Competencies:
- Ability to perform effective written correspondence
- Excellent verbal and written communication skills
- Ability to work independently, seek solutions and handle multiple priorities simultaneously.
- Strong ability to interface with all company departments as necessary
Other Pertinent Job Information
While performing the duties of this job, the associate is regularly required to stand, use hands, and reach with hands and arms. The associate is required to walk, stoop, kneel, crouch, or crawl. The associate may sit, climb or balance, talk or hear. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.
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