Call Center Agent (FT) Job at RAPPORT GUEST SERVICES
Title: Call Center Agent (NBCU – New York, NY)
Work Schedule: 2pm-11pm
Job description:
- Answer phones and respond to a variety of general inquiries and/or refer to the appropriate department or person.
- Input all requests in facilities ticketing system routing to appropriate teams in an efficient manner with appropriate level of classification.
- Conduct follow-up calls with callers when appropriate to provide them with status updates on their requests.
- Ensure every call is answered with enthusiasm and each caller has an efficient and memorable experience.
- Participate in daily and weekly meetings, reviewing all relevant info needed to stay connected to the overall Hospitality and Facilities Teams.
- Track and report any relevant data important to the goals of the operations of the call center.
- Training of new hires, as well as the ongoing training of current staff, to ensure consistently high levels of professionalism among staff members.
- Maintain a strong awareness of business activity and how this will affect the responses to requests.
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