Call Center Executive / Customer Service Representative (Phone Support) Job at Trigyn
Position Id: J1118-0032
Job Type:Contract/W2
Country: United States
Location: Queens, NY
Pay Rate: Open
Contact Recruiter:732-876-7623
Job Description:
Trigyn's Direct Government Client has MULTIPLE openings for Call Center / Customer Service Executive, who can work onsite in Long Island City, NY.
PLEASE NOTE:
- All selected candidates must provide proof of having received at least one dose of an approved COVID-19 vaccine prior to beginning their employment, except for those who obtain an exception due to medical or religious reasons through the reasonable accommodation process.
- Any person who begins their employment after providing proof of having received only one dose in a 2-dose series of a COVID-19 vaccine, will also be required to provide proof of receipt of a second dose within 30 days of the first dose.
Note:
- Candidates will need to be available to work shift schedules as below:
- Shifts are as follows: 6 am - 2 pm, 6:30 am - 2:30 pm, 7 am - 3 pm, 7:30 am - 3:30 pm, 8 am – 4 pm, 8:30 am - 4:30 pm, 9 am - 5 pm, 10 am – 6 pm, 12 pm – 8 pm, 1 pm – 9 pm, 2 pm -10 pm and 4 pm – 12 am.
- Must be able to work holidays, weekends, overtime and emergencies.
JOB DESCRIPTION:
Selected candidate will provide information to customers, conduct research and perform clerical support.
The responsibilities will include, but not be limited to the following:
- Answer heavy volume of incoming calls.
- Respond to telephone, mail, e-mail and in-person inquiries; determine service required.
- Utilize computer databases and information technology systems; research data needed to respond to inquiries.
- Maintain tracking system used to record and monitor inquiries and resolutions.
- Receive complaints from Residents and prepare work tickets regarding maintenance problems.
- Schedule and confirm repair appointments with residents.
- Record and log repair appointments into computer system.
- Perform clerical tasks and computer support as required.
QUALIFICATION REQUIREMENTS:
- Minimum Education - HS Diploma or GED from an accredited institution. All foreign education at any level must be certified by the US, Department of Education.
- Satisfactory experience responding to customer service inquiries, help desk, or public relations capacity, utilizing computers and information technology.
- Data entry experience and a minimum of 25 wpm typing skills
NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY
For Immediate Response call 732-876-7623 or send your resume to RecruiterKS@Trigyn.com
Trigyn-8181-NonIT
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company.
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