Call Center/Help Desk Technician IV Job at Bowhead
Overview:
Bowhead seeks a Business Analyst - Senior in Washington, DC to psupport National Indian Gaming Commission (NIGC) providing Information Technology services and support to seven regional locations throughout the continental United States. The DoT team manages a complex enterprise computing and communications environment, and supports MS OS Laptops, Apple OS iPads and iPhones, Internet Edge firewall service, on-site and remote office technical support, Internet access, site-to-site and encrypted Virtual Private Network (VPN), mission critical applications, VMWare, SQL Server database, MS365, and MS Azure Government (MAG) Cloud environments.
Customer Service Support entails:
End-user support for software, peripherals, and devices
Installation of specialized software
Solaris Service Desk tickets and tasks for specialized software, peripherals, and devices
End-user training support for in-house specialized software including but not limited to:
Web and SharePoint solutions
Devices Support:
Mobile Devices including but not limited to:
I-phone, I-pad, Samsung Phone
Audio visual, and video teleconference equipment
Multi-function devices that copy, fax, and print
Stand-alone printers
Deployment of new desktop and laptops hardware
Image development and support
operating system upgrades
Coordinate and communicate with NIGC personnel
Responsibilities:
Call Center/HelpDesk Technicain IV (NIGC-2022-17541-W):
Bowhead seeks a Business Analyst - Senior in Washington, DC to psupport National Indian Gaming Commission (NIGC) providing Information Technology services and support to seven regional locations throughout the continental United States. The DoT team manages a complex enterprise computing and communications environment, and supports MS OS Laptops, Apple OS iPads and iPhones, Internet Edge firewall service, on-site and remote office technical support, Internet access, site-to-site and encrypted Virtual Private Network (VPN), mission critical applications, VMWare, SQL Server database, MS365, and MS Azure Government (MAG) Cloud environments.
Customer Service Support entails:
End-user support for software, peripherals, and devices
Installation of specialized software
Solaris Service Desk tickets and tasks for specialized software, peripherals, and devices
End-user training support for in-house specialized software including but not limited to:
Web and SharePoint solutions
Devices Support:
Mobile Devices including but not limited to:
I-phone, I-pad, Samsung Phone
Audio visual, and video teleconference equipment
Multi-function devices that copy, fax, and print
Stand-alone printers
Deployment of new desktop and laptops hardware
Image development and support
operating system upgrades
Coordinate and communicate with NIGC personnel
Responsibilities:
- Imaging and support of Windows laptop and desktop PCs
- Support of Printers and Scanners
- Installation, setup and troubleshooting of engineering and accounting software applications
- Apple iPhone and iPad support
- Note smartphones support
- Personal cellular hot spots
- Strong customer service
- Strong problem-solving skills
- Strong communication skills
- 5 years of IT support experience
Physical Demands:
- Must be able to lift up to 25 pounds
- Must be able to stand and walk for prolonged amounts of time
- Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Public Trustlevel. US Citizenship is a requirement for Public Trust clearance at this location.
In accordance with Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, candidates should be aware that they may be required to have received or be willing to receive the COVID-19 vaccine by date of hire.
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