Call Center Representative Job at La Clinica de Familia Inc.
Job Summary:
Requisition: 45-00-231-01
Familiar with LCDF protocols, policies and procedures. Responsible for professionally responding to all clinical, administrative or access inquires. The Representative is responsible for a large volume of calls in regards to patient care needs. Representative will be scheduling in a timely matter, answering calls, requesting refills and referrals, while keeping the company’s core values in mind. Core Values: Trust, Quality, Respect, Responsibility, Commitment, and Team Work.
Core Competencies:
- Excellent communication skills both verbal and written.
- Excellent PC skills. Strong typing and Internet navigation skills required.
- Strong Communication and customer service skills.
- Organization and coordinating skills the ability to multi-task and handle multiple priorities
- and changes with professionalism.
- Ability to work in a high volume, high pressure, deadline-oriented environment
- Ability to work independently and as a contributing team member
- Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of
- grammar.
- Strong listening skills.
- Strong problem solving skills and has the ability to multi-task.
- Consistent in attendance and stable work history
- Proven ability to provide customer service
- Detail oriented
- Previous customer service or call center experience is preferred.
Job Requirements:
- High school diploma or equivalent and medical office experience in appointment scheduling and extensive public contact work, specifically through telephones preferred, with a minimum of one year in a clerical position.
- Must pass a criminal background check; maintain a current driver’s license, current automobile insurance, and maintain a clean driving record.
- Bilingual English/Spanish preferred
Job Type: Full-time
Pay: $13.09 per hour
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work Location: One location
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