If you’re passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! DialAmerica was founded in 1957 and headquartered in Mahwah, NJ. We are one of the nation's largest privately owned dedicated domestic call center companies within the United States.

We are currently seeking engaging and empathetic people to assist our well known client and their customers by phone.

While working at DialAmerica, you'll be able to refine the skills you already have and add some new ones that you can apply to your growth with us and any career you may pursue in the future. You’ll also work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do.

If this sounds like the opportunity you’ve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today!

Job Responsibilities

Specific duties for this Customer Service Agent role include:

• Handling a high volume of inbound customer service calls including billing, account updates, taking payments, routing calls, etc.

• Positively interacting with existing customers regarding their services.

• Willing and able to achieve quality objectives – No experience required!

• Maintaining a working knowledge of our clients' products, services and promotions.

• Continually maintaining a working knowledge of our clients’ products, services, and promotions.

• Documenting all customer information and communications within account system.

Benefits

Here’s just some of what we have to offer:

• Paid on-the-job training – Experience is not required!

• Supportive and motivating staff to help you succeed

• Competitive compensation: base salary + incentives (up to $17 per hour!)

• Rapid opportunities for advancement – We promote from within!

• Set schedule

• Weekly pay with direct deposit

• Healthcare coverage and 401K

• Professional and upbeat office setting

Job Requirements

Additional requirements for this Customer Service Agent role include:

• Willingness to learn, a passion for helping people and a positive attitude

• Strong attention to detail, dependability, and follow through

• Proficient computer and data entry skills

• Clear communication skills

• Reliability: Be on time for work each day, follow your schedule, and communicate schedule needs!

Background check and drug screen may be required

Schedule

We operate Monday through Friday from 7am-8pm and Saturdays 8am-2pm. We are looking to hire individuals who can work either PT or FT within these hours of operation.

Come for a job, INVENT your career!
Apply now!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Weekend availability

COVID-19 considerations:
Masks worn within the common areas of the building optional

Ability to commute/relocate:

• Mahwah, NJ 07430: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: In person

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