Call Center Representative - Hybrid Job at Cooley Dickinson Medical Group (CDP)
Call Center Representative - Hybrid
- (3221158)The Call Center Representative is primarily responsible for responding to inbound calls requesting information, appointments, and/or event registration. The Call Center Representative provides excellent customer service, meets all call center performance standards, and is responsible for performing various administrative and clerical duties required to support these functions and, on an as-needed basis, may be required to perform other tasks.
This position reports to the Medical Office Manager and operates within established organizational and departmental policies and procedures.
MINIMUM REQUIREMENTS:
- High school diploma or equivalent required; Bachelors or equivalent experience preferred
- 1-3 years of office or customer service experience, including a demonstrated ability to use appropriate judgment, independent thinking, and creativity when resolving customer issues required
- Excellent interpersonal skills and the ability to be courteous, tactful, and cooperative throughout the working day required
- Ability to exercise appropriate judgment with sensitive and confidential material and the ability to successfully resolve conflict required
- Good judgment, the ability to concentrate and maintain accuracy in spite of frequent interruptions, and the ability to prioritize and meet continual deadlines required
- Ability to maintain confidentiality with regard to all phases of the work required
- Proficiency in Office Software and standard office equipment required
- Call Center environment experience preferred
- Healthcare experience preferred
Cooley Dickinson Health Care embraces diverse skills, perspectives and ideas, and encourages people of color, veterans, people with disabilities, LGBTQ candidates, and people from other underrepresented groups to apply
Primary Location MA-Northampton-CDP Atwood Medical Bldg
Work Locations CDP Atwood Medical Bldg 22 Atwood Drive Northampton 01060
Job Admin/Clerical/Cust Service
Organization Cooley Dickinson Medical Group (CDP)
Schedule Full-time
Standard Hours 40
Shift Day Job
Posted Shift Description Monday-Friday day shift Hybrid position. Must have the accessibility to work on-site
Employee Status Regular
Recruiting Department CDP Practice Support Staff
Job Posting Dec 27, 2022
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.