Call Center Representative, - Norwood (Hyrbid) Job at Rockland Trust
At Rockland Trust, we believe that each relationship matters – and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have. Variety is the spice of life, and we have it in spades!
As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We have a fantastic training program that will prepare and support you throughout your career with ongoing classes.
As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We have a fantastic training program that will prepare and support you throughout your career with ongoing classes.
- Service incoming customer calls following established policies and procedures in an efficient and quality manner.
- Ensure every transaction is processed correctly by confirming transaction with caller to ensure a mutual understanding.
- Identify opportunities to grow customer relationships with bank through referral programs.
- Utilize all available resources, and communication skills to resolve customer inquiries or issues to avoid escalation to extent possible.
- Complete all training requirements on time.
- Identify process improvement ideas with CIC management team.
- Become a candidate to act as a peer coach for new hire representatives.
- Communicate system issues promptly to management.
- Other duties as assigned by CIC management team.
- High School diploma required (4 year college degree or equivalent work experience preferred)
- Basic understanding of banking or finance
- Good communication, problem solving, and organizational/time management skills required
- Prior customer service experience preferred. Prior sales experience a plus.
- Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance
Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.