Call Center Reservationist-Scheduler Job at Axion
This position is onsite in Center City Philadelphia
The Reservationist’s responsibility is to handle incoming calls and scheduling transportation for seniors and the disabled community.
The Reservationist will be required to provide an exemplary level of service to all customers.General Duties:
Maintain complete knowledge of and comply with all departmental policies and procedures.
Answer inbound calls professionally.
Process transportation requests, changes, cancellations, and group trips received by telephone, fax, email, mail and internally using the current scheduling software
Provide customers with service information and respond to customer inquiries accurately.
Review and update multiple software applications simultaneously to analyze and determine a customers' trip eligibility
Provide Paratransit and accessible fixed-route service information; assist customers with conditional eligibility with alternative travel.
Key Competencies:
Excellent Verbal and Written Communication
Punctuality
Professionalism
Interpersonal skills
Problem solving skills
Teamwork oriented
Must be willing to work weekends
Customer Service Experience Preferred
Benefit Conditions:
- Waiting period may apply
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Outcome-oriented -- results-focused with strong performance culture
- Stable -- traditional, stable, strong processes
- People-oriented -- supportive and fairness-focused
This Job Is:
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- Open to applicants who do not have a college diploma
* A good fit for someone with previous call center experience
Job Types: Full-time, Temporary
Pay: $15.00 - $16.50 per hour
INDADMIN
Job Types: Full-time, Temporary
Pay: $15.00 - $16.50 per hour
Benefits:
- Paid time off
Shift:
- 8 hour shift
Work Location: One location
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