Card Services Specialist - Fraud Job at Valley National Bank
The Card Service Specialist will settle monetary funds of debit, credit and gift cards with Card Associations, settle asset and liability general ledger accounts, and complete monetary account adjustment and proof transactions.
Responsibilities include, but are not limited to:
- Reconcile assigned general ledger accounts such as Fraud GL, Visa/MasterCard Credit Card, ATM Card, Debit Card and Visa Gift card daily settlement.
- Post transactions to appropriate general ledger accounts based on tables.
- Maintain and reconcile multiple general ledger accounts and DDA accounts. Ensure that settlement and monetary adjustments are proofed and posted promptly and in an accurate manner.
- Post all cardholder and general ledger adjustments submitted by fraud analysts, dispute representatives, customer service and management.
- Ensure that all BSA and Compliance requirements are adhered to and assignments are completed in an accurate and timely manner.
- Ensure that all reports of unauthorized transactions and or account inquiries are responded to and resolved in a prompt and professional manner and are satisfied in accordance with State and Federal Fair Credit Rules and Regulations Z and E.
- Monitor transaction activity in accordance with prescribed standards.
- Provide excellent customer service to support and solve internal and external customer issues.
- Prepare routine reports and correspondence to internal and external customers.
- Act upon reports of accounts compromised, lost or stolen, and reports of unauthorized transactions, by taking the appropriate action to block, transfer, and establish a replacement account and cards, and participate in the preparation of fraud cases and charge off recommendations.
- Proactively time manage internal and external customer expectations when communicating and responding to processing request, instructions, inquiries, issues, voicemails, and emails to help maintain relationships.
- Continued education in all card operations and ever-changing Visa and MasterCard operating rules and regulations.
- Participate and share in the cross-training of card operation essential duties and responsibilities, and special projects and assignments.
Required Skills:
- Knowledge of Visa and MasterCard Rules and Regulations relative to the settlement of payment and transaction processing.
- Strong accounting skills; preparation of spreadsheets, daily, weekly, monthly and quarterly audit reports, and wires.
- Strong Microsoft Office skills; excellent knowledge of Excel.
- Well organized and detail oriented - must adhere to strict timeframes for completing assignments.
- Good Customer Service communication skills, written and oral (internal and external customers).
- Ability to write routine reports and correspondence.
- Ability to organize and prioritize assignments.
- Ability to apply general and basic mathematical skills to daily transactions.
- Ability to interpret, comprehend and carry out instructions or procedures furnished in written, oral, or diagram form.
- Experience with and general understanding of databases.
- Attention to detail with an emphasis on accuracy.
Required Experience:
- High School diploma or GED required and a minimum of 2 years of experience working with account reconciliation and general ledger.
- Advanced knowledge and experience with Microsoft Excel (Pivot Tables, compares, formulas, etc.).
- Must be bonded.
- Associates Degree in Accounting or an Accounting program certificate preferred.
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