Salary Range: $50,000.00 - $65,000.00

As a member of our Health Home team, the Care Navigator (CN) is responsible for the coordination of members’ overall care which includes a range of health and social supports aimed at maintaining health, mobility and independence in the community and oversees the management of the member’s Plan of Care (POC). The CN demonstrate expertise in addressing common goals, needs and barriers for people with physical disabilities (PWD). The CN collaborates with members, the Nurse Care Manager and other departments to ensure proper handling of all member requests, inquiries and concerns. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions

• The ability to understand, identify and address common barriers for PWD that impact their goal(s) of achieving health, mobility and independence.
• Monitor and evaluate members’ health and wellness needs including preventative and specialty care, through the creation of a disability-competent member-centered plan of care (POC).
• Work in collaboration with the member and the nurse care manager to develop and implement members’ POC including the creation SMART member-stated wellness and recovery goal(s), (target timeframes, strategies, actions, paid/unpaid supports involved).
• Use the plan of care as an active tool to guide and reflect day to day care management work. Review and update the POC with the member at least monthly to ensure the delivery of needed services, support for the selected interventions and to reflect the progress of the member in reaching their goal.
• Coordinate access to all needed services and supports the member requires in order to enable optimum member health, mobility and community participation. This includes facilitating communication and providing coordination of care between all health and community providers for the ultimate benefit of the member.
• Identify available community-based resources and in conjunction with ICS Resource teams, will actively manage appropriate referrals, access, engagement, follow-up and coordination of service.
• Respond to the needs of members and the organization, even if those needs do not coincide with the details of this job description.
• Ensure that targeted meaningful billable productivity is achieved each month and clearly documented in the members’ plan of care.

Requirements

• Bachelor’s Degree and at least 1 year of fulltime, relevant work experience
• Demonstrated problem solving skills.
• Customer Service experience in a fast paced environment, or experience in a health care facility
• Proficient in MS Word, Excel, and Outlook.
• Ability to work and converse efficiently with all levels of colleagues, clients and other external contacts.
• Strong ability to effectively multi-task in a fast-paced environment; while working under strict time constraints and meeting deadlines.

Benefits

• 28 days of PTO, plus 11 holidays, in your first year
• 35 hour work week
• partially-remote position (approx 60% remote, though currently 100% due to pandemic)
• excellent benefits, including health insurance, tuition support, and paid disability leave