Care Navigator (Medical Assistant or Non-Medical Assistant) Job at Marin Community Clinics
Overview:
Clinic location: 3260 Kerner Blvd., San Rafael CA (Campus Clinic)
Covid-19 Vaccination and Boosters Requirements: All employees are required to be fully vaccinated for COVID-19, including "health-care" required boosters as a condition of employment, subject to limited exemptions. New employees are required to provide proof of being fully vaccinated for COVID-19 and boosted before the first day of employment. If you completed your primary series, received an original booster and it has been more than 2 months from that booster dose - it is recommended, but not required that you receive the Bivalent booster.
Responsibilities:
Benefits:
Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.
MCC is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Min: USD $22.00/Hr. Max: USD $26.00/Hr.
The Care Navigator functions as a core member of an integrated and collaborative care team that involves the patient’s primary care provider, behavioral health providers, and other providers. Reporting to the Clinic Directors, the Care Navigator is responsible for coordinating and supporting Behavioral Health and Medical services with administrative tasks, provided in the behavioral health and primary care clinics. The Care Navigator is responsible for addressing the social determinants of health and increasing accessibility to health care by screening patients, bridging resources from a web-based resource system, and connecting patients to resources on issues regarding transportation, housing, food insecurity,
domestic violence, and more.
Clinic location: 3260 Kerner Blvd., San Rafael CA (Campus Clinic)
English/Spanish bilingual skills are required.
Covid-19 Vaccination and Boosters Requirements: All employees are required to be fully vaccinated for COVID-19, including "health-care" required boosters as a condition of employment, subject to limited exemptions. New employees are required to provide proof of being fully vaccinated for COVID-19 and boosted before the first day of employment. If you completed your primary series, received an original booster and it has been more than 2 months from that booster dose - it is recommended, but not required that you receive the Bivalent booster.
Responsibilities:
Supports and closely coordinates Medical and Behavioral Health services within the pod care team
Performs administrative responsibilities, including checking eligibility, verifying demographics, assisting patients with filling out necessary paperwork, and making up follow-up appointments
Provide patients with information by staying up to date on community resources that address the social determinants of health, like transportation, housing, and access to food
Provides educational tools and screens using approved screening tools for common Behavioral Health and substance abuse disorders and available resources
Assist behavioral health providers in warm hand offs
Participates in regularly scheduled caseload consultation with team care including Primary Care, Licensed Clinical Social Worker and/or
Facilitates patient engagement and follow up in care
Request Prior Authorizations and TARs sent by the pharmacy so patients can get ordered medications in a timely manner
Documents encounters in the electronic medical records system so they can be easily shared with PCPs, Licensed Clinical Social Worker and/or Psychiatrist
Facilitates referrals for clinically indicated services internally or outside the primary care clinic (e.g. Social services, mental health specialty care, and substance abuse treatment)
Practices good people skills to maintain good public relations with patients and with fellow co-workers.
Addresses with the appropriate response to electronic mail and tasks using the electronic medical health record
Assign PCP and needed health maintenance screenings
Follow up/ track “no shows” for first appointment
Maintain patient confidentiality in accordance to department policy and HIPPA guidelines
Attend and participate in required any appropriate meetings, training and educational programs
Performs other related work duties when staff support is needed
Qualifications:
High School Diploma or Equivalent (GED) required
1 to 3 months related experience, and/or training; or equivalent combination of education and experience.
At least 1 or 2 years work experience in a medical clinic setting, Federally Qualified Health Center a plus.
High School degree is required.
Bilingual English/Spanish skills required;other languages a plus.
Bilingual English/Spanish skills are required.
EPIC Electronic Health Records experience preferred
Must be able to work flexible
Ability to work in fast pace medical
Must have strong computer experience with MS
Ability to provide excellent customer service to patients and outside customers in person and via phone.
Must be able to multi-task duties and carryout projects
Benefits:
Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.
MCC is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
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