Western Tidewater Community Service Board welcomes you to join our team!

At WTCSB our mission is to provide a coordinated system of quality recovery-oriented care in Mental Health, Intellectual Disability, and Substance Abuse Services to the citizens of the cities of Franklin and Suffolk and the counties of Isle of Wight and Southampton. We continually strive to value staff, support diversity, and promote excellence and personal choice in the provision of consumer care.

We are seeking Intellectual Disability Case Management- Managers for our agency for our Suffolk, VA locations

Responsibilities and Duties for IDCM Manager:

• Develop a crisis plan for a consumer that includes the consumer’s/family’s preferences regarding treatment in an emergency situation.
• Advocate for a consumer in response to their changing needs.
• Plan for transitions in the consumer’s life.
• Monitor the consumer’s health status, medical conditions, medications and potential side effects.
• Responsible for daily oversight of assigned programs and services including responding to critical incidents, ensuring effective program operation, service billing, and monitoring employee behavior.
• Maintain up to date supervision notes and documentation of employee performance in accordance with agency and program policy and procedure for all individuals directly or indirectly receiving supervision.
• Document staff performance concerns in accordance with agency and program policy and procedure.
• Provide and/or arrange for training for all employees under their purview, including: agency required training, remediation for performance deficiencies and for increasing clinical or professional skills associated with their role.
• Maintain up to date program descriptions for any program under their purview.
• Remain current with all applicable Licensure, Medicaid, and other regulatory standards associated with any program under their purview and as appropriate incorporate appropriate changes into program standards.
• Adhere to rules and regulations related to consumer rights and maintain confidentiality of consumer records.
• Conduct regular quality assurance reviews of program records to ensure compliance with all regulatory and payor standards.
• Review employees’ time, requests for leave, and ensure appropriate coverage of associated programmatic responsibilities in the absence of employees approved to take leave.

Qualifications and Skills for IDCM Manager:

• Bachelor’s Degree in a Human Service field
• Must have at least one year of experience working directly with individuals who have intellectual disabilities or other developmental disabilities.
• Must have a minimum of one-year of supervisory experience.
• Must be a Qualified Mental Health Professional (QMHP).
• Possession of valid driver’s license and acceptable DMV record at the time of employment and continuously thereafter.

Benefits for Full-Time IDCM Manager:

• Health Insurance/Life Insurance
• Retirement/Flexible Spending Account (FSA)
• Vacation/Sick leave
• Legal Resources
• Tuition Savings-Virginia 529

To Apply:

Submit a cover letter and WTCSB application or resume via INDEED, or via traditional mail to: Western Tidewater Community Services Board, Human Resources Dept. 7025 Harbour View Blvd. Suite 119, Suffolk, VA 23435. ONLY THOSE APPLICANTS SELECTED FOR AN INTERVIEW WILL BE CONTACTED. WTCSB is a drug, alcohol & smoke free workplace. Visit our website, www.wtcsb.org for an application.

WTCSB is an equal opportunity employer

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• Enhance community integration through increased opportunities for community access and involvement; creating opportunities to enhance community living skills to promote community adjustment.
• Assess needs and plan services to include developing a case management Individualized Service Plan (ISP).
• Make collateral contacts with the consumer’s family, service agencies and providers, using properly authorized releases to promote implementation of the ISP.
• Link consumer’s family’s to community supports that are likely to promote the personal habilitative/rehabilitative and life goals of the individual as developed and documented in the ISP.
• Assist the consumer’s/family’s to locate, develop, or obtain needed services, resources, and appropriate public benefits.
• Assure the coordination of services and service planning within a provider agency, with other providers, with human service agencies and systems.
• Monitor service delivery through contacts with consumers receiving services, family members, service providers and periodic site and/or home visits.
• Provide follow up instruction, education, and counseling to assist the consumer/family and develop a supportive relationship.
• Develop a crisis plan for a consumer that includes the consumer’s/family’s preferences regarding treatment in an emergency situation.
• Advocate for a consumer in response to their changing needs.
• Plan for transitions in the consumer’s life
• Monitor the consumer’s health status, medical conditions, medications and, potential side effects