Some opportunities happen only once in a lifetime - like a job where you have the chance to change lives. At Alexion, people living with rare and devastating diseases are our Guiding Star. We are driven to continuously innovate and create meaningful value in all we do to help patients and families fully live their best lives. We value the uniqueness and diversity of our employees and recognize that nurturing the diverse perspectives and strengths of our people translates into innovative breakthroughs for patients.

Remote position supporting Eastern Standard Time Zone (8:30am EST – 5pm EST) with occasional patient meeting support, up to 4x/year, outside those hours of operation. Up to 10% potential travel to existing Alexion sites, patient meetings by request and HCP offices as requested and when appropriate.

This is what you will do:

This position is a high-touch Patient Services role centered on delivering personalized support to patients within the Alexion Rare Disease patient journey.

The Case Manager (CM) serves as the primary point of contact to patients and caregivers throughout their treatment journey from onboarding, interim treatment coordination, and long-term customized treatment adherence support. CMs provide disease state education, treatment support, and access for patients with rare and ultra-rare diseases. CMs ensure patient treatment compliance and provide resolutions to treatment issues for patients through communication and collaboration with both internal and external stakeholder partners.

You will be responsible for:

Patient Support & Navigation (70%)

• Patient’s Initial and Long-term Support: Provide initial and ongoing patient interactions to address questions and integrate therapy into their daily lives
• Act as the primary point of contact for case management and onboarding activities specific to the patient
• Place Welcome Calls: After case creation in the CRM, place the required welcome calls to patient (and HCP in coordination with SP vendor) and introduce the program or confirm required support respectively
• Share Disease, Product & Program Education Materials: Share materials on disease, diagnosis, and treatment support with patients
• Introduce Patient Community: During the first touchpoint, Connect the patient to the ALXN patient community and inform them about available advocacy groups for the indication
• Communicate Benefits Investigation Results: On receiving the BI results from the SP vendor, contact the patient and share results
• Coordinate Injection Training Support: Assist patients in receiving In-home or virtual injection training assistance during first injection and coordinate follow up service as needed for second round of injection training (also offer infusion support)
• Conduct Adherence Program Touchpoints: Trigger initiation of adherence program on conclusion of onboarding and connect with patients through defined channels for the determined touchpoints based on product specific programs
• Execute Mentorship Program: Engage appropriate patients to become mentors if desired to new patients starting therapy and enable them to connect
• Support Patients who Restart on Treatment: Reconnect with patients who have lapsed and decided to restart on treatment, offer support services
• Conduct Annual BI Communications with patients

• Practice vigilant documentation and record keeping during all patient interactions as to maintain high visibility into patient case status and ease resolution processes, when needed
• Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool

Internal Cross-Functional Collaboration (15%)

• Develop compliant and collaborative professional relationships with all relevant internal and external customers including but not limited to Field Reimbursement Managers, Regional Account Managers, Customer Operations Representatives, medical accounts, Funding Specialists, Access Specialists, Specialty Pharmacies, site of care staff, and office coordinators.
• Effectively escalate access issues by informing the right stakeholders of actions to be taken to resolve any pending items in a timely manner
• Collaboratively work with and share responsibilities with other Alexion members and external partners members for pull through of the target patient and HCP experience

External Vendor Engagement and Collaboration (15%)

• Develop compliant and collaborative professional relationships will all relevant external vendor partners including but not limited to PantheRx SP Enhanced Services partners, Ashfield In-Home Injection Trainers, Product Storage Service vendors, Sharps Disposal service vendors, and Copay and BI support vendors
• Effectively escalate vendor service provider issues which may impact patients by informing appropriate internal stakeholders and taking needed actions to resolve issues in a timely manner
• Collaboratively work with and share responsibilities with external vendor partners to optimize and create a delightful patient and HCP experience

You will need to have:

• BA/BS Degree is required; a counseling, social work, nursing, advocacy, or science background and/or advanced degree is a plus
• Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. case management, nursing, social service support, insurance reimbursement, patient advocacy, etc.)
• Well-developed, effective communication and problem-solving skills, as well as data entry/computer literacy skills
• The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

We would prefer for you to have:

• Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry
• Rare disease experience a plus
• Deep understanding of insurance coverage and reimbursement processes
• Familiarity with managed care and particularly “buy and bill” therapy as well as with reimbursement for infused therapies
• Ability to coordinate with cross-functional teams for pull-through of patient care
• Experience dedicated to assisting patients/caregivers
• Demonstrated success working within cross-functional teams
• Strong empathetic, communication and listening skills
• Ability to act with urgency, flexibility, and creativity to quickly get patients on therapy
• Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment
• Demonstrates initiative, teamwork, and accountability

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Alexion is a global biopharmaceutical company focused on serving patients and families affected by rare diseases and devastating conditions through the discovery, development and commercialization of life-changing medicines. Headquartered in Boston, Massachusetts, Alexion has offices around the globe and serves patients in more than 50 countries. Further information about Alexion can be found at: www.alexion.com.

Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack thereof, sex, sexual orientation, age, ancestry, national origin, ethnicity, citizenship status, marital status, pregnancy, (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion has taken critical steps to protect colleagues, loved ones, and patients from COVID-19 and its variants. All US-based employees must comply with Alexion's COVID-19 vaccination mandate. Alexion provides exceptions based on applicable state law as well as reasonable accommodations to meet the needs of candidates and employees. To begin an interactive dialogue with Alexion regarding a legally required exemption or accommodation, please contact accommodations@Alexion.com. Alexion participates in E-Verify.

As a leading employer in our industry, Alexion offers a highly competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits include group medical, vision and dental coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement, and much more.

AstraZeneca completed its acquisition of Alexion, marking the creation of Alexion, AstraZeneca Rare Disease. If you're interested in career opportunities with AstraZeneca, click here.