Casino Floor Server

DEPARTMENT: Food and Beverage STATUS: NON-EXEMPT

REPORTS TO: Beverage Supervisor

JOB SUMMARY:

Under the direction of the Casino Beverage Supervisor and Casino Beverage Manager the Poker Room Server is responsible for beverage service execution at the highest level on the casino floor. This includes upselling the menu, taking and delivering accurate orders. In addition the Casino Beverage server maintains a clean and organized work station at all times. The Casino Beverage server will be responsible for beverage orders for patrons sitting in the casino slot and table games areas. The Casino Floor servers must execute all orders in a timely fashion. The Casino Floor server must be highly skilled in guest service and be fully knowledgeable of all menu items, cocktail, spirits, beer and wine offerings of the casino bars. The Casino Floor server must be able to perform like duties in all casino and resort outlets as designated by business demands. Will maintain the highest level of service standards at all times to provide the best dining experience in the area. Our team will demonstrate and promote our We-Ko-Pa-Way Service Culture at all times.

EDUCATION AND/OR EXPERIENCE:

Two years as a server in an a la carte restaurant, casino, bar, high end resort or comparable venue as a restaurant server preferred

Must have extensive beer, liquor and wine knowledge.

Must be able to execute high service and execution in timely fashion

Strong communication skills and passion for hospitality.

Must be able to complete and pass a math test

Self-motivated with attention to detail

Knowledge of beverage operations preferred

4 diamond resort or casino experience preferred

REQUIREMENTS/DUTIES:

Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards

Smile and Greet

Name and Meet

Thank you and Goodbye

Accountable to all standards set forth in the We-Ko-Pa Way Casino Resort service guide.

Will execute all opening and closing side work daily.

Provided first class beverage service in a fun way to all patrons sitting in the casino.

Provides timely, accurate and efficiently executed beverage orders to the guests on the floor.

Will maintain the cleanliness of the service stations.

Must maintain and clear, clean and refresh as you go in the casino slot banks, black tables and poker room as needed.

Must be willing to assist with Food and beverage service in Poker room or other outlets as needed by business demands.

Must be able to carry and serve beverages on a cocktail tray.

Will be responsible for providing sales of cigarettes as requested on the gaming floor.

Must ensure consistency of service for all guest orders.

Must assist to maintain daily inventory and maintain accurate on hand product for the service stations.

Must be fully knowledgeable of all menus, ingredients and presentations.

Addresses any and all food, beverage or service related guest issues and utilizes creativity and resources available to maintain optimum satisfaction.

Works on the floor 80% of the time with a “hands-on” mentality for guest service.

Must be knowledgeable of all health department standards.

Must receive and have a current Food Handlers Card at all times.

Must complete and maintain DRAM certification or another state recognized training institution for alcohol safety

Must complete and follow all specific training and SOP’s

Assists in banquet and catering events for the department

Assists to ensure menus are accurate and free of debris.

Performs other related duties as required by department

Follows all health and safety guidelines to ensure 100% compliance.

Must be able to lift in excess to 50 pounds and push or pull 100.

Must be able to obtain and maintain State/Tribal License (including extensive background check).

Must pass pre-employment drug test.

WORK CONDITIONS:

While performing the duties of this job, the employee is required to:

Bend, reach, stand, walk for 34-66% of work day.

Eye/hand coordination for 34-66% of work day.

Exposed to hot/cold temperatures for 34-66% of work day.

Exposed to dust for 1-33% of work day.

Sit for 1-33% of work day.

Must be able to obtain and maintain State/Tribal License (including extensive background check).

While working on casino floor, employee is exposed to high level of noise daily

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.

Job Type: Full-time

Pay: $7.25 - $9.43 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Fort McDowell, AZ 85264: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Experience working - la carte restaurant, casino, bar, high end resort or comparable?

Experience:

• Server: 2 years (Required)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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